A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC's Global Delivery Model operations on a worldwide scale.
To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Pursue opportunities to develop existing and new skills outside of your comfort zone.
Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
Coach others and encourage them to take ownership of their development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
Focus on building trusted relationships.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
Preferred Fields of Study:
Business Administration/Management, Computer and Information Science, Industrial Engineering, Economics, Statistics
Business Analysis Professional (CBAP), Project Management (PMP), Six Sigma Black Belt, Lean, Kaizen, or Certified Certified Professional Engineer (PE).
Demonstrates extensive level of abilities and/or a proven record of success as a team leader in the following areas:
Managing Projects or Product development with utilization of technology;
Managing projects by defining and achieving project outcomes and meeting project key performance metric targets;
Conducting meetings and presentations to share ideas and findings;
Staying up-to-date on the latest process and IT advancements to automate and modernize systems;
Managing changes in project scope, identifying potential risks and devising contingency plans;
Defining Definition of Ready (DOR) and Definition of Done (DOD) for the Team and establish they are met;
Working closely with solution architects, developers, product managers, and product support to deliver new automated processes to replace manual processing;
Creating accurate models of business processes using BPMN that reflects current and desired state;
Understanding and capturing requirements where necessary, own Change Management Process;
Establishing a successful collaboration model with business leadership teams and functional leadership teams;
Collaborating closely with developers to implement the requirements, provide necessary guidance to testers during QA process;
Identifying improvement opportunities both proactively and reactively;
Presenting at meetings and conferences to create awareness of product strategy and generate excitement for future business opportunities;
Providing valuable stakeholder feedback to address and taking action to meet the firm's strategic goals;
Representing stakeholders and setting product and project vision;
Working with the development team, by creating and managing a product road map;
Prioritizing new features/development and establishing execution is completed;
Managing/coaching small multidisciplinary product teams and collaborating with designers, business users, and developers to innovate and drive product development;
Being the voice to the Build team as well as working efficiently with geographically distributed teams;
Producing visual prototype and functional prototypes with agile approaches;
Demonstrating effective collaboration with teams spanning multiple geographies;
Collaborating with constituents to generate proposals and helping to manage deployment of offshore based resources to deliver engagements;
Creating Current/Future state VSMs to discover opportunities ad help business leaders derive value by employing technology to automate end-to-end processes;
Communicating ideas to business and technical teams, ability to apply self as a top-tier Business Analyst;
Utilizing proven written, verbal, and interpersonal skills with aptitude to understand and solve problems;
Managing multiple tasks and assigned projects as well as building relationships and influencing decisions;
Demonstrating the ability to solve complex problems with keen instincts and organizational experience;
Coordinating/integrating resources with the Tech Team, keep the pipeline updated;
Working independently with minimal supervision; and,
Displaying decision making skills.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.