IF USA Customer Service Associate

Job Description and Responsibilities

IF USA is seeking a full-time representative ready to work in a dynamic environment completing various tasks and duties as needed. Position is for 40 hours weekly

• Monday through Friday 8 am to 5 pm. Under the direction of the IF USA General Manager, this representative will be working with the sales and accounting team to ensure customer needs are exceeded.

Roles & Responsibilities

• Digital Assets Management

• Working with various B2B and B2C sites to ensure content is accurate

• Outside Sales Assistance

• Working with the outside sales team to ensure inquiries and requests are handled in a timely manner

• Data Management - working with existing data points to ensure effective operations

• Order Processing

• Processing incoming customer orders as needed

• Customer Service Emails

• Responding to incoming customer service needs by email.

• Customer Service Calls

• Answering phone lines and working with customers to resolve issues, process orders, and answer any questions regarding orders, payments, or products.

• Customers Mailings

• Responsible for mailing catalogs, invoices, or any other media mail materials for the sales and accounting managers.

• Customer Account Management

• Responsible for assisting sales teams in working with active and inactive customer accounts to grow sales.

• Occasional Warehouse Requirements

• Assist warehouse operations with labeling, picking, and packing orders and annual physical inventory processing. Warehouse assistance is not a regular task, but associates must be willing to help with these tasks when requested.

Job Requirements

• High School Diploma or equivalent GED Required.

• Some customer service experience preferred

• Microsoft Office and Basic Computer Skills Required

Preferred Skills

• Can perform detail-oriented tasks

• Excellent organizational skills

• Self-Management

• Excellent written and verbal communication skills

Physical and Environmental Requirements

• Must be able to sit at a desk using a computer for an extended period.

• Must be able to walk up and down two flights of stairs daily.

• Must be able to lift objects up to 25 pounds with or without assistance.

• Must be able to communicate using speech, sight, and sound with or without an assistive device.