Kaplan, Inc. Washington , DC 20319
IELTS Administrative Assistant
The IELTS Administrator Assistant will help to ensure that all steps involving the test are met and will be responsible for a combination of some or all of the following:
Assist candidates with registration and other services related to the test such as sending results to higher education institutions
Be familiar with the policies and procedures related to IELTS test administration as set out in the Administrator's Manual
Maintain strict standards of document security and official procedures
Secure handling of candidates' confidential information
Planning and coordinating test day (allocate staff needed to ensure the highest standard of customer service, security, providing accurate counts of materials and appropriate space to accommodate candidates and staff, and schedule staff to ensure the timely completion of the duties)
Planning and executing staff training to ensure the best quality of customer service and compliance
Financial management: record payments, produce & send receipts, produce and maintain staff payment records, etc.
Maintain records and compile reports concerning the test in accordance to the policies of the British Council IELTS
Maintain and develop positive customer relations: front desk, phone, email, test day registration.
Bachelor's Degree or equivalent
1-2+ years in a business or operational setting
Ability to work evenings and weekends
Must be authorized to work in Canada
Computer Skills (Word, Excel, PowerPoint)
Strong English skills (Advanced, IELTS 6.5 or higher)
Prior experience with international students
Experience with database systems
Vancouver, BC, CAN
Job Functional Area
Other Admin Staff
Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.