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Idph - Help Desk Support 3

Expired Job

Infinite Computing Systems, Inc Rolla , MO 65401

Posted 2 months ago

The Division of Acute Disease Prevention, Emergency Response and Environmental health is seeks software and administrative program support for the AMANDA permitting and licensing application.

PLEASE NOTE: The client is ONLY scheduling IN-PERSON INTERVIEWS for this position. Please ONLY submit candidates who are EASILY able to attend an IN-PERSON INTERVIEW

The Division of Acute Disease Prevention, Emergency Response and Environmental health is seeks software and administrative program support for the AMANDA permitting and licensing application.

The support part of the job will require the candidate to answer supports phone calls from the system users and troubleshoot basic issues with the software. The candidate will assist users with basic questions and escalate other application issues to a technical team. The candidate must have good communication and personable skills as well as the ability to work independently. The program administration part of the job will include some data entry, management and logging of payments received, and follow up on issues with license applications requiring investigation.
Required/Desired Skills

SkillRequired /DesiredAmountof Experience
Experience providing customer support to end users via phone and email Required 6 Years
Experience with large amounts of data entry for data conversion from a legacy system to new system Required 6 Years
Experience troubleshooting various issues for end users via phone and email Required 6 Years
Experience providing status updates to stakeholders. Required 6 Years
Questions

No.Question
Question1 The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?
Question2 Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?
Question3 This requirement falls under the e-RTR process. The candidate MUST submit their Right to Represent electronically following the process to be considered. Do you accept this requirement?
Question4 Please list candidate's email address HERE that will be used when submitting E-RTR.
Question5 The Vendor Rate for this position is $35.75. Do you accept this requirement?
Question6 The client is ONLY scheduling IN-PERSON INTERVIEWS for this position. Please ONLY submit candidates who are easily able to come for an in-person interview. The client is targeting Monday, Sept. 24,Tuesday, Sept 25, and Wednesday, Sept. 26 to schedule interviews. Please confirm that your candidate will be able to attend an IN-PERSON INTERVIEW any of those days if selected to interview.


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Idph - Help Desk Support 3

Expired Job

Infinite Computing Systems, Inc