We're looking for an Identity Operations Specialist to join Team Snapchat! Working closely with the Customer Operations team, you will help keep Snapchatters secure and offer solutions to questions about the Snapchat app. Working from our Los Angeles, CA headquarters, you'll work with the Identity Operations team to provide high-quality support to Snapchatters around the world.
What you'll do:
Respond to Snapchatter questions through Snap Inc.'s support accounts (via Email Support + Social Support)
Identify, escalate, and help drive solutions for new issues, trends, and potential bugs
Become an expert in our customer service tools and make suggestions for workflow efficiency and growth
Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed
Bachelor's degree or equivalent work experience
Flexible work-hours: full-time and weekends as needed
Excellent verbal and written communication skills
Ability to prioritize tasks and work independently with minimal oversight
Experience collaborating with internal and external stakeholders at all levels of the company
Great judgement and ability to problem-solve, both independently and with peers
Developed perspective on prominent trends and issues in the online safety world
Able to focus and thrive in a dynamic work environment
Passionate about providing high quality customer support
A passion for Snapchat and online safety!