Identity Operations Associate

Snapchat Los Angeles , CA 90009

Posted 2 weeks ago

We're looking for an Identity Operations Specialist to join Team Snapchat! Working closely with the Customer Operations team, you will help keep Snapchatters secure and offer solutions to questions about the Snapchat app. Working from our Los Angeles, CA headquarters, you'll work with the Identity Operations team to provide high-quality support to Snapchatters around the world.

What you'll do:

  • Respond to Snapchatter questions through Snap Inc.'s support accounts (via Email Support + Social Support)

  • Identify, escalate, and help drive solutions for new issues, trends, and potential bugs

  • Become an expert in our customer service tools and make suggestions for workflow efficiency and growth

  • Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed

Minimum qualifications:

  • Bachelor's degree or equivalent work experience

  • Flexible work-hours: full-time and weekends as needed

Preferred qualifications:

  • Excellent verbal and written communication skills

  • Ability to prioritize tasks and work independently with minimal oversight

  • Experience collaborating with internal and external stakeholders at all levels of the company

  • Great judgement and ability to problem-solve, both independently and with peers

  • Developed perspective on prominent trends and issues in the online safety world

  • Able to focus and thrive in a dynamic work environment

  • Passionate about providing high quality customer support

  • A passion for Snapchat and online safety!

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Identity Operations Associate

Snapchat