Identity And Access Management / Server Administrator (Journey)

Are you looking for an opportunity to apply your knowledge of Active Directory/Identity and Access Management (IAM) technologies, Windows server operating systems, and technical infrastructure support? The Department of Revenue (DOR) is recruiting for an IT System Administration-Journey to deliver professional level infrastructure operations in support of the agency's mission.

The hiring manager will start reviewing applications June 9, 2024, and will continue to review daily until closed. It is in your best interest to apply as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.   

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.  

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

This position works within the Server & Storage Team and reports to the Server & Storage Supervisor and will provide technical leadership on highly complex and mission critical IT systems for information systems and network infrastructure to support the collection of tax payments.

The IT System Administration

• Journey serves as an Active Directory (AD) Domain Services and server administrator, a primary staff member responsible for DOR's IAM needs to include, but not limited to, platforms such as: Enterprise Active Directory, Entra ID, Group Policy, and Server Operating Systems, (Hyland) Enterprise Search and print services.  Some of the other duties are explained below.

Identity and Access Management:

• Install, test, validate, deploy, upgrade, maintain and manage the department's Domain Services, Active Directory (AD), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), etc. to meet Department and other regulatory requirements.

• Monitor, administer, configure, implement and maintain AD Domain Services in the pre-prod, user and resource domains, such as AD, DNS, DHCP, etc.

• Perform operational tasks as a Domain Administrator.

• Verify/remediate AD Replication.

• Monitor and Remediate SCOM alerts related to Domain Controllers.

• Monitor DHCP and DNS.

• Monitor DC and DHCP server disk space.

• Verify servers and workstations are in the correct OU, report anomalies to IAM Sr/Specialist.

• Patch Domain Controllers.

• Create/update/delete DNS entries.

• Add/remove/monitor DHCP scopes.

Systems Administration:

• Install, test, validate, deploy, upgrade, maintain and manage new and existing network infrastructure and systems to meet department and other regulatory requirements.

• Provide high-level technical administration for coordination, installation, and promotion of agency-wide mission-critical systems.

• Efficiently administer and support DOR's computing environment, ensuring adherence to security, DOR standards, and handling computer account administration.

• Perform analysis and monitoring to ensure all Identity and Access Management systems stay current with all monthly critical and security patches released by the vendor to mitigate potential vulnerabilities.

• Work closely with WaTech staff and DOR teams to ensure business needs are met.

• Collaborate with technical leads and SME's to ensure the appropriate experts are included in the planning and implementation of changes to the DOR computing environment.

• Administration and support of print services. 

Issue Tracking Administration:

• Review and triage priority of tickets assigned to Network Services staff.

• Ensure tickets have all the necessary information for technicians. Coordinate with Network Services staff regarding base information needs.

• Work with Network Services supervisors, Service Desk supervisors and Service Desk leads to mitigate repeating issues (lack of information, incorrect assignment) in tickets.  

Telework Option

• Telework is available for this position, however, the official duty station for this position is the Tumwater Office. The incumbent may be required to report to the office occasionally for training and equipment issue/upgrade.A bachelor's degree in computer science or related field

AND

Expert level knowledge in the following areas gained through 4 years of experience. (Experience may have been gained simultaneously):

• File and Printer server administration, troubleshooting and resolution.

• Email administration, troubleshooting and resolution.

• Identity and Access Management administration, troubleshooting and resolution.

AND

One year experience in creating, modifying, and troubleshooting scripts and workflows.

• Please note: Qualifying experience will substitute for two years of education.

To be considered:

• Update your online profile in detail, as it will be used as your resume.

• Attach a cover letter explaining your interest and qualifications.

• Failure to complete your application or attach your cover letter, may result in the disqualification of your application.*

This position has been designated as having access to Federal Tax Information (FTI) provided by the Internal Revenue Service (IRS).  In order to access this information you will need to:

• Comply with the FTI background check requirements consisting of:
• FBI National background check (fingerprinting required)

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.  

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.