Identity & Access Management Analyst

Richemont Shelton , CT 06484

Posted 3 weeks ago

Identity & Access Management team is responsible for delivering enterprise-wide Identity, Access, Directory and Authentication Services to support both cloud and on-premises services. IAM team integrates modernized infrastructure with some legacy components to support the company initiatives.

A member of the IAM Operation Team, located in Switzerland, Portugal, USA and Hong Kong, provide L3 supports on Identity & Access Management (IAM) services. You will report to the Lead - IAM Operations, work closely with the IAM team members and interact with internal IT communities.


  • Maintain system availability, manage day-to-day operations, integrate and provide support worldwide on Identity & Access Management services:

  • Enterprise Directory Architecture

  • Identity Management

  • Single Sign-On, Multi-Factor Authentication and Federation Services

  • Privileged Access Management

  • DNS Management

  • Certificate Management

  • Identify potential issues, analysis, troubleshoot complex infrastructure problems and elaborate corrective measures.

  • Handle support calls base on ticketing system, track and communicate their resolutions.

  • Create and maintain technical documentations and training materials

  • Participate in training and coaching to worldwide IT communities.

  • Participate in infrastructure enhancements and projects

Personal Skills

  • Customer focused and service oriented

  • Be able to manage multiple assigned projects, prioritize tasks and complete works in accordance with planned schedule with high quality deliverables

  • Proactive, able to work independently and under pressure with little supervision

  • Has logical thinking and analytical mind-set

  • Experience of working in a multinational enterprise and preferable in a global team

  • Excellent spoken/written communication in English is mandatory

  • Good team player with strong interpersonal communication skills

  • Willingness to learn new technologies and maintain industry knowledge

Requirements and Certifications

  • Education: Minimum BS in Computer Science or equivalent.

  • Required experience: 5+ years experiences in IT industry, with :

  • 2+ years of implementing and administering Enterprise Directory Architecture, eg: Microsoft Active Directory & Azure AD

  • Strong Active Directory skills including multi-factor, multi-domain environments; LDAP, federation, domain trust relationships, DNS, group assignments and role delegationsetc

  • PowerShell and other scripting experience is a must

  • Understanding on cloud architecture and concepts

  • Hands on experience in supporting identity management services in a large enterprise

  • Strong understanding on identity and access management

  • Solid knowledge of IT Service Management (ITSM) principles and practices

  • Understand networking (LAN, MAN, WAN) to support systems within large scale organizations

  • Microsoft certifications

  • Other professional certifications are an asset


  • Business trips on request maybe required

  • On-call during weekend and public holidays are required


Nearest Major Market: Bridgeport

Nearest Secondary Market: Danbury

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Identity & Access Management Analyst