Identity & Access Management team is responsible for delivering enterprise-wide Identity, Access, Directory and Authentication Services to support both cloud and on-premises services. IAM team integrates modernized infrastructure with some legacy components to support the company initiatives.
A member of the IAM Operation Team, located in Switzerland, Portugal, USA and Hong Kong, provide L3 supports on Identity & Access Management (IAM) services. You will report to the Lead - IAM Operations, work closely with the IAM team members and interact with internal IT communities.
Maintain system availability, manage day-to-day operations, integrate and provide support worldwide on Identity & Access Management services:
Enterprise Directory Architecture
Single Sign-On, Multi-Factor Authentication and Federation Services
Privileged Access Management
Identify potential issues, analysis, troubleshoot complex infrastructure problems and elaborate corrective measures.
Handle support calls base on ticketing system, track and communicate their resolutions.
Create and maintain technical documentations and training materials
Participate in training and coaching to worldwide IT communities.
Participate in infrastructure enhancements and projects
Customer focused and service oriented
Be able to manage multiple assigned projects, prioritize tasks and complete works in accordance with planned schedule with high quality deliverables
Proactive, able to work independently and under pressure with little supervision
Has logical thinking and analytical mind-set
Experience of working in a multinational enterprise and preferable in a global team
Excellent spoken/written communication in English is mandatory
Good team player with strong interpersonal communication skills
Willingness to learn new technologies and maintain industry knowledge
Requirements and Certifications
Education: Minimum BS in Computer Science or equivalent.
Required experience: 5+ years experiences in IT industry, with :
2+ years of implementing and administering Enterprise Directory Architecture, eg: Microsoft Active Directory & Azure AD
Strong Active Directory skills including multi-factor, multi-domain environments; LDAP, federation, domain trust relationships, DNS, group assignments and role delegationsetc
PowerShell and other scripting experience is a must
Understanding on cloud architecture and concepts
Hands on experience in supporting identity management services in a large enterprise
Strong understanding on identity and access management
Solid knowledge of IT Service Management (ITSM) principles and practices
Understand networking (LAN, MAN, WAN) to support systems within large scale organizations
Other professional certifications are an asset
Business trips on request maybe required
On-call during weekend and public holidays are required
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