Identity & Access Management Administrator II

State Of Colorado Denver , CO 80208

Posted 5 months ago

Department Information

What We Do:

The Governor's Office of Information Technology (OIT) strives to impact the lives of all Coloradans to create a safer, happier and healthier state. We work to empower the State of Colorado with flexible technology that will drive sustainable and intelligent business decisions. We envision a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.

Our Mission:

Together we enhance the lives of ALL Coloradans.

Our Vision:

Be the best public service technology organization innovating today for tomorrow.

Our Values:

At OIT, we recognize that how we deliver is as important as what we deliver. Our core values define our character and guide us in how we interact with one another and our customers. Because it is important that we embody service, integrity, teamwork, respect, innovation, and courage in everything we do, our core values are incorporated into every employee's annual performance plan.

SERVICE: Serving the people of Colorado

We provide value and strive to delight. We seek to understand the needs of our fellow team members, partners, customers, and Coloradans, and then exceed their expectations. We are committed to serving people serving Colorado.

INTEGRITY: Demonstrating credibility and sincerity in our work

We do the right thing in the right way. We communicate with openness, honesty, and authenticity and are accountable for our actions.

We deliver on our promises and adhere to an ethical code. We are good citizens in the communities in which we live and work.

TEAMWORK: Collaboratively working together at OIT and across the state

We work together toward a common purpose, having fun along the way. We foster a collaborative, creative, and inclusive culture. We create an empowering environment where everyone can contribute and reach their full potential.

RESPECT: Appreciating and acknowledging the role, diversity, and contribution of those with whom we work.

Our people matter. We value, encourage, reward, and recognize them.

We choose to be positive and create meaningful connections every day. We are considerate, helpful, kind, and patient in all situations.

INNOVATION: FOSTERING NEW IDEAS

We foster new ideas. We challenge the status quo and continuously ask, "How can we do this better?" Then we take action and make a difference through novel processes and technology.

COURAGE: Pushing boundaries to foster positive change

We boldly take action on our convictions. We have the moral strength to venture, persevere, and withstand difficulty. We are entrepreneurial and embrace change to better ourselves and the people we serve.

Why We Want You:

We want your expertise, positive energy, drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

At OIT you will find an opportunity to contribute meaningful work to support and serve Colorado residents. It's your chance to combine your love of technology with public service. Plus, you'll have great benefits, motivated team members, and opportunities for advancement.

Check out this video to see why our employees love working for the Governor's Office of Information Technology:

https://www.youtube.com/watch?v=gkvsAxCwoxs&feature=youtu.be

Description of Job

  • For the purposes of minimum qualification and comparative analysis, ONLY your State of Colorado job application will be reviewed. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.*

This position is governed by the State Classified Personnel System, and as such, is only available to candidates who are current State of Colorado residents at the time of application.

The Identity & Access Management Administrator is a member of the Infrastructure team supporting Security Operations reporting directly to the Identity & Access Management Supervisor. The Identity & Access Management Administrator position is responsible for providing subject matter expert support to the IAM team, daily operational management that can include escalations, coverage and backup support for the IAM team.

The Administrator is responsible for working with the Supervisors to continuously evolve and support team strategies, based on the objectives of the overall work unit. This includes feedback for workload/resource management, peer-to-peer reviews, trending tickets and issues. The Administrator demonstrates excellent customer service and coaches peers to provide the same.

The Administrator is expected to be aware of changes made to provisioning processes and work closely with the IAM Supervisors about updates to the standard operating procedures. The Administrator will help support technical solutions and get others engaged. This position will resolve tier 2 and 3 tickets within the Service Level Commitment, help train the (IAM) team to ensure security, compliance and access are appropriately delivered, tracked, and auditable to the users, systems and resources.

Primary Job Duties:

  • Subject Matter Expert for IAM operations

  • Account provisioning & customer service

  • Continuous process improvement activities

  • Development of process documentation

  • IAM Compliance

  • IAM project participation

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's degree from an accredited institution in a field of study related to the work assignment, to include Business, Computer Science, or a related technology.

One year of professional experience in an occupational field related to the work assigned to the position, to include experience in a professional, enterprise-level Identity & Access Management environment.

Substitutions:

Additional appropriate experience will substitute for the required education on a year-for-year basis.

Additional appropriate education will substitute for the required experience on a year-for-year basis.

Training or certification relevant to the position will be considered for experience and/or education substitution.

Preferred Qualifications:

  • 2+ years experience in IAM
  • 1+ years experience working with Active Directory
  • 1+ years experience working with ticketing software
  • 1+ years experience in account administration with a major email platform
  • 2+ years experience in a customer service role

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action:

Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038.

Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

This is a temporary position with benefits. This assignment is expected to last 9-months or less

  • The Governors Office of Information Technology does NOT offer sponsored Visa's for employment purposes.*

ADA Accommodations: The Governor's Office of Information Technology believes that diversity and inclusion drive our success.

OIT is an affirmative action and equal opportunity employer. In all aspects of the employment process, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OIT is committed to providing reasonable accommodation to the known disability of qualified individuals to enable the applicant or employee to be considered for the position in question, to perform the essential functions of the position in question, or providing access to its services, programs, and activities, where the requested accommodation does not impose an undue hardship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, otherwise participating in the employee selection process, and/or to perform essential job functions, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7911.

  • Conditions of employment: A pre-employment criminal background check will be conducted as part of the selection process, and/or other department-specific screens as required, to include a CBI, fingerprint-based criminal screen. Felony convictions or conviction of crimes of moral turpitude or conviction of misdemeanors related to job duties may disqualify you from being considered for this position.

  • Some details to be aware of: Former employees of the State of Colorado who have not left in good standing will be reviewed on a case-by-case basis.

  • Comparative Analysis Process: is the selection process used to identify the applicant that fits the job the best from a qualified applicant pool. Applications and applicants are compared to others in the pool to identify a top group. Applicants will be notified of their status in the pool via email.

  • On-call Status: When a disable needs to be done after hours or for project migrations

  • Travel- Counties or other State agencies.

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Identity & Access Management Administrator II

State Of Colorado