Icon Solutions Administrative Coordinator

Overview

Why Work At Multiquip?

Multiquip Inc has been in business for 50 years, with our parent company ITOCHU International Inc. who is part of the Fortune Global 500 companies. We are one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip's comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.

Join our team as an ICON Solutions Administrative Coordinator!

The ICON Solutions Administrative Coordinator is responsible for assisting the ICON Service team with ICON content and administrative task. Responsibilities include creating quotes, orders, deliveries; post good issues (PGI), invoicing, organize and maintain project reports and ICON subscription contracts. The ICON Solutions Administrator serves as point of contact for internal ICON service work orders and related services. The candidate will perform complex data organizing from various sources, web-based data input, review, analysis, and reporting. Strong proof reading and writing skills are essential to assist the department with daily projects and report completions. Communications with the team members and customers will occur through various platforms such as VoIP, mobile, internet, online chat, video, and email.

Responsibilities

Essential Duties and Responsibilities:

• Maintain and organize content using various systems to keep files in order, including DocuSign, email systems, MS SharePoint, and other MQ document filing systems.

• Responsible for reporting customer contact information within MQ content management system, SAP, Field Aware, and SysAid Helpdesk.

• Responsible for monitoring both internal and external campaigns, producing comprehensive reports for department management.

• Proactive customer interaction is a key element, including organizing meetings, assisting with shipments, and coordinating various office duties.

• Create shipment labels, schedule shipments, arrange pickup and delivery for special request.

• Coordinate ICON subscription contract renewals through Field Aware and DocuSign.

• Track and maintain ICON service bulletin and instructional distributions.

• Assist with creation of ICON service-related documentation.

• Works with office departments providing clerical support for special projects.

• Runs reports as needed.

• Compliance with all departmental and company-wide policies and procedures

• Performs other duties as assigned.

Qualifications

Education and/or Work Experience Requirements:

Education

High School Degree; and 3+ years of exceptional customer service experience with one to two years of office administrative experience highly preferred.

Skills And Abilities:

• Knowledge of SAP data management software a plus

• Outstanding listening, written, and verbal communication skills; Thoroughness and attention to detail.

• Computer literate: Microsoft Windows, SharePoint, Office (Outlook, Word, and Excel primarily)

• Ability to work independently, handle sensitive information with trustworthiness and integrity, and maintain meticulous attention to detail is essential.

• Ability to multi-task effectively and with a sense of urgency

• Ability to read and interpret documents such as rules, operating and maintenance instructions, manuals, and diagrams.

Physical Requirements:

Physical demand: 8-hour days consist of sitting/phones - talking/hearing - reading/writing - typing/computer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or hear.

The employee is occasionally required to stand; walk and reach with hands and arms.

Compensation and Benefits

• Base pay range of $20.00-$25.00/hour

• Start at 4 weeks of Paid Time Off (PTO) per year

• 11 Paid Holidays

• Volunteer Time Off

• Affordable Medical Plans; HMO & PPO plan options

• Vision & Dental plans (including orthodontic coverage)

• Company paid Life, AD&D, and long-term disability Insurance

• 401(k) plan including discretionary Company Match

• Tuition Reimbursement up to $5,250 a year

• MetLife Hyatt Legal plans

• Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates' legal right to work in the U.S.

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for member use.

Access files: https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage

To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page.

Data Privacy and Collection Notice (multiquip.com)