Oakview Group Coralville , IA 52241
Posted 2 months ago
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Ice Arena Representative acts as the primary provider of direct service to guests as they are entering, participating and leaving Coral Ridge Ice Arena. They are responsible for providing guest service, admission transactions, and a safe & clean environment, ensuring all service needs are met. Individuals work in various positions as needed including, but not limited to, cashier, skate rental, housekeeping, and guest service.
This role will pay an hourly wage of $11 to $12.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
end date 12/31/2024
Responsibilities
Greet and explain services available to guests; assist guests with skate rental and questions
Accept payment for guest services responsibly and accurately
Follow all Company policy / procedures related to cash management and closing register procedures
Follow Company procedures for providing skates / equipment to guests and provide any important related details to guests
Provide directional assistance to guests throughout the facility
Monitor guests and ensure guests maintain a safe environment
Report an unsafe conditions or other escalated guest concerns to management immediately
Ensure guests are operating in accordance with Oak View Group, Ice Arena and local policies / procedures
Provide exceptional services during client events as directed such as parties, camps, etc.
Represent the company in cases of emergency as required to assist guests with exiting the facility
Responsible for cleaning and removal of waste; ensure facility is clean and sanitized
Maintain professional interpersonal relations with all external guests, co-workers and management
Employee works on-site, must maintain excellent attendance, and must follow Spectra policies / procedures on related to health and Personal Protective Equipment (PPE) as directed
Employee is fully trained on equipment such as Zamboni and Skate Sharpener Machine
Responsible for training Ice Arena Representative 1 employees on the Zamboni, Compressor Room and Skate Sharpener Machine
Reports any unsafe conditions regarding but not limited to the Zamboni, Compressor Room operations and Skate Sharpener equipment
Qualifications
High school diploma or equivalent preferred
One or more years' experience in guest service and cash handling position
Exceptional customer service and communication skills
Ability to manage cash transactions accurately and responsibly
Ability to work independently and as part of a team
Ability to speak clearly and concisely in the English language
Ability to work a varied schedule based on provided availability that may include mornings, evenings, weekends and holidays
Completed operations training on Zamboni, Compressor Room and Skate Sharpening equipment through the Coral Ridge Ice Arena or one or more years' of equivalent experience
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oakview Group