Hyperion Technical Analyst 3-Support - Hyperion Product Support

Oracle Lehi , UT 84043

Posted 2 months ago

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

ORACLE'S GLOBAL CUSTOMER SUPPORT (GCS)

HYPERION PRODUCT SUPPORT

LEHI, UT

  • 4-7 Years of experience as an Administrator/Developer with strong working knowledge on Hyperion Planning, PBCS, EPBCS, Essbase,and Smartview

  • Should have worked on Windows Server /UNIX/Linux Operating System

  • Knowledge on Weblogic Server and Oracle Database would be a added advantage.

Customer Management

  • Ability to understand customer problem and provide technical solution in timely manner

  • Ability to understand customer urgency and sensitivity of problem

  • Strong Verbal and Written communication skills

  • Ability to speak confidently and communicate clearly with customer

  • Ability to work well with demanding customer environment and delight customer

  • Strong Adherence to Process and be process champion

Product and Technology:

Troubleshoot and resolve simple to highly complex technical issues related to Hyperion Planning , PBCS, EPBCS, Smart View and Essbase.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.


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Hyperion Technical Analyst 3-Support - Hyperion Product Support

Oracle