Hybrid IT Fulfillment And Support Specialist

Security Clearance required:

No clearance required

Do you want to make a difference?

Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team

Our Level 2 Support Services team makes sure that all computers, software, and network connections in our organization function smoothly. Our mission is to provide technical support to our organization's employees, both onsite and remotely, while managing and distributing assets. Working under the CIO's organization our team often delves into complex tasks in alignment with Audits, Compliance Needs, and Asset Lifecycle Management.

What is the position?

A hybrid Desktop Engineer and Logistics Specialist is responsible for managing the installation, configuration, maintenance, and security of desktop systems, as well as providing end-user support and training to ensure that users can effectively utilize desktop technology. The Desktop Engineer and Logistics Specialist's role is critical to any organization's IT infrastructure, as they are responsible for ensuring that all desktops and laptops in the organization are functioning smoothly. We are a crucial steppingstone between Level 1 and Level 3 support, assisting our user population with complex issues and getting fantastic results along the way!

What will I get to do?

Your primary responsibility will be to image and distribute company assets and provide technical support on-site to clients at our Falls Church, VA Office. You will receive tickets in our ticketing system to work on, update, and resolve after working with the client. In addition, you will be supporting our logistics team by ensuring that hardware is prepared, packaged, shipped, and received. You will be responsible for CMDB Administration, Microsoft 365 Administration, and work towards keeping Cognosante compliant across our multiple frameworks that we support.

What qualifications do I need?

• 3 years supporting of Windows and Mac environments

• Familiarity with packaging, shipping, and tracking equipment

• 3 years working knowledge of Active Directory and Microsoft 365 tenants

• 3 years of understanding computer hardware, networking, and troubleshooting methods

• Development of documentation and knowledge articles for technical/non-technical users

What additional characteristics will help me thrive?

• Excellent written and communication and customer service skills.

• Strong ability to self-manage your workload and tickets that are assigned to you.

• Self-starter who doesn't shy away from new problems or scenarios. Experience with Microsoft Intune and Microsoft Azure.

• Experience with WDS imaging. Experience with CMDB Asset Management.

• HDI Certification.

• ITIL Foundations Certification.

• CompTIA A+ or Net+.

• Associate's degree in computer information systems, Information Technology, related field, or equivalent experience.

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

• Ensure optimal health and productivity of our employees

• Support employee retention and attraction

• Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation

$23.29 - $34.95

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com