Hybrid - Customer Service Assistant 1 - Intermittent ( Multiple Positions)

THESE POSITIONS ARE INTERMITTENT & WILL NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

THESE POSITIONS ARE TELEWORK ELIGIBLE ON A HYBRID BASIS.

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is "the best place to live, work, raise and family and start a business," we must have strong schools, a great quality of life, and compassion for those who need our help.

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

Delivering a personalized care experience to more than three million people served.

• Improving care for children and adults with complex behavioral health needs.

• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.

• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.

• Ensuring financial transparency and operational accountability across all Medicaid programs and services.

What You Will Do at ODM:

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 1 - Intermittent (Multiple Positions)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.

As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:

• Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication

• Follow up with providers/stakeholders to resolve problems/issues

• Submit production reports on a regular schedule

• Accurately screen and process applications for Ohio Medicaid

• Update provider records/files

• Attend and participate in staff meetings

• Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate

• Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)

• Participate in training sessions for the new PNM system

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service