Hwap Program Assistant/Clerical

GENERAL DUTIES:

The Clerical Assistant for Energy Programs is generally responsible for providing assistance to the Director of Energy Efficiency & Housing on a variety of programmatic, client, and consumer issues related to assigned programs, including the Home Weatherization Assistance Program (HWAP), First Energy/Community Connections, Project HOPE, PRC Home Repair Services, Housewarming, USF/Electric Partnership Program, the Home Energy Assistance Program (HEAP), the City of Kent Furnace Replacement Program, and others that may be developed from time to time.

PRIMARY RESPONSIBILITIES

• All clerical functions for Energy and Housing Programs, including copying, filing, maintaining clients files, answering client calls;

• Maintain call back, customer complaint log, and review with Director of Energy and Housing and/or Energy Efficiency staff weekly;

• Provides for or assists with or performs all client intake services under Energy and Housing Programs, including processing applications for all programs, income/ownership verification, landlord contacts, & related activities;

• Provides follow-up activities for all energy efficiency and home repair programs.

SECONDARY RESPONSIBILITIES

• Assures program compliance with all applicable funding sources;

• Mail (e-mail) applications to customer requests

• Maintain mail log for outgoing mail for energy efficiency and housing programs;

• Any other duties as may be assigned from time to time.

QUALIFICATIONS

• Two (2) years experience in a social service or customer service organization; familiarity and belief in the need for energy conservation, efficiency, and innovation a definite plus;

• Must possess high school diploma or equivalent; and must be able to complete additional training as needed

• Must be familiar with computer operations in a Windows environment and be able to utilize Office programming including Word, Excel, Access, and others as needed;

• Sensitivity to needs of low-income individuals and families and commitment to social justice;

• Good organizational skills.

• Must possess excellent communication skills-including written and verbal skills-and be able to positively interact with staff, low-income, elderly, youth, minorities, and other organizations;

• Must be able to comprehend all local, state, and federal government policies and regulations as they relate to program operations and personnel;

QUALIFICATIONS continued

• Must be able to work independent of close supervision and possess strong decision making abilities;

• Must possess and maintain valid Ohio Driver's License, show proof of vehicle insurance, possess reliable transportation, and be insurable/bondable under agency insurance policies. Failure to maintain above may be grounds for termination;

• Must be willing to travel for various workshops, meetings, and training; some overnight travel may be required; and

• Must be sensitive to the needs and problems of the low-income, elderly, and handicapped residents of Portage County.

SALARY AND BENEFITS:

Salary range existing for position; placement in that range contingent upon available funding. Is generally a full-time position but may be part-time if adequate funding is not available. Great opportunity for organizational advancement. Full benefit package, including hospitalization, agency pension plan, and short-term disability program available.

Community Action Council will consider all qualified applicants for employment without regard to race, religion, color, sex/gender, military status, national origin, disability, age, sexual preference or ancestry.

BENEFITS

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Schedule:

• 8 hour shift

• Monday to Friday

COVID-19 considerations:

All staff are required to wear masks and follow other safety protocols.

Due to COVID 19, there is no direct contact with customers and all contact is by phone and emails.

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