HVH Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

HVH HOUSEKEEPING MANAGER

The Four Seasons Resort Hualalai is looking for an HVH Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our HVH Housekeeping Manager have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU'LL DO

• Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the residential homes. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.

• Schedules work to be done daily, collects time sheets for assigned work areas. Monitors each Residential Attendant's daily progress in each home. Inspects completed assignments to ensure that all standards have been met. When standards have been missed, brings employee back to residence and coaches the employee on how to correct the deficiency.

• Coordinates work orders with Engineering and Property Managers for residences managed by HVH as needed.

• Supports the development and implementation of strategies and initiatives to consistently improve and grow all areas of HVH

• Promotes the full range of HVH Housekeeping services to current and prospective homeowners and contributes to the growth of the business by acquiring new sources of revenue

• Maintains open communication with homeowners, Property Managers, and all HVH staff to ensure service standards are met for each member.

• Monitors the performance of Residential Attendants. Assures that there are sufficient supplies available for attendants to complete required cleaning. Checks cleanliness of residences, back of house storage areas for HVH housekeeping, and trailer offices maintained by HVH team.

• Plans and executes duties and events that supports the interest of the department and/or business.

• Understands and complies with loss prevention policies and procedures.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

• Ensuring Exceptional Customer Service

• Handles guest problems and complaints

• Prepare reports concerning occupancy, payroll expenses, and department expenses

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• Previous housekeeping service experience preferred

• Weekend & Holiday availability required

JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $73,000 - 78,000

• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary 'Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf