The Service Tech III CRFES (senior level) serves as a front-line resource to service technicians through technical support and provides guidance and training to other technicians. Responsible for troubleshooting, diagnosing, repairing and maintenance of industrial or commercial cooking, refrigeration and/or HVAC equipment (to include both hot-side and cold-side systems).
Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.
Our employees, whom we call "Partners" are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.
Diagnose refrigeration and HVAC system performance through observation, testing and setup as required by trade/position and type/size of equipment to include: ice machines, reach in cooler/freezer, walk in cooler/freezer, make line, cold cases, MAU's, exhaust fans and up to 20 Ton Unitarian equipment.
Performs disassembly and reassembly of industrial or commercial cooking, refrigeration and/or HVAC equipment to perform troubleshooting, planned maintenance and inspections as indicated in the service agreement.
Completes service contracts, quoted projects and demand service calls as directed. Develops long-term relationships with customers and explains work performed to the customer's satisfaction. Communicates and documents project status to all project stakeholders.
Serves as a front-line resource to service technicians through technical support. Coordinates the work of subcontractors, and trains and provides guidance to technicians.
Coordinates multi-tech jobs, and accomplishes multiple tasks on multiple projects with minimal impact, if any, between projects. Reviews job contract specifications and assists with installation plan. Coordinates work so it aligns with the project and start-up schedule.
Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
Maintains equipment, tools, and inventory stock on service vehicle.
High School Diploma or GED required.
Two-year technical degree in related field is preferred.
Must possess required registrations, professional licenses and/or certifications as required by the position.
5-7 years of experience as a Service Technician.
Ability to troubleshoot, diagnose and repair: Ice Machines, Reach-in-Cooler, Reach-In Freezer, Walk in Cooler, Walk-In Freezer, Make Line, Supermarket Cases and Supermarket Racks.
Must have advanced knowledge of service processes, techniques and codes.
Experience with graphic design, schematics and blue prints.
Performs as a self-managed individual.
Professional demeanor, solid interpersonal skills with good written and oral communication capability.
Demonstrates strong business ethics at all times.