Hvac Technical Training Manager

Homeserve USA Queens , NY 11424

Posted 11 months ago

Overview

HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!

Responsibilities

This position leads design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.

  • Responsible for providing HVAC technical training to new and current employees

  • Responsible for ensuring effective use teaching techniques, instructional materials and appropriate media to conduct and support classroom training, course work and laboratory assignments

  • Ensure that appropriate safety practices are used at all times and that technicians are knowledgeable of the companies safety policies

  • Maintain control of inventories of equipment and supplies available in the training rooms

  • Support and follow HomeServe policies and procedures

  • May assist with or conduct training classes, where needed.

  • Responsible for recruiting/interviewing seasonal employees

Qualifications

  • Excellent communication skills - listening, speaking, and written

  • Proficient with use of smart phones, Microsoft Word, Outlook, PPT and Excel

  • Minimum of 5 years HVAC field service experience

  • Industry certifications preferred: NATE, ARI/GAMA ICE, RSES CM, etc.

  • Ability to travel overnight to all HomeServe offices as needed

In return we offer

  • Competitive compensation

  • Career development and advancement opportunities

  • Business-casual attire throughout the week

  • Friendly, open and team oriented work atmosphere

  • Excellent benefits including generous medical, vision, dental and life & disability insurance

  • Company provided vehicle

  • 401(k) plan with a company match

HomeServe USA is an equal opportunity employer.


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Hvac Technical Training Manager

Homeserve USA