Hvac Technical Consultant

Company Overview

WHO WE ARE

At Allied Air Enterprises, we're proof of how effective good people can be. We've based our entire business on hiring talented, dedicated professionals and giving them the resources they need to thrive. Having the right people can elevate the attitude, ideas, quality, and commitment of any facility, and we're proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees' creativity and their desire to improve the world. We believe they help create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day.

Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We're committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It's an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Sound like the kind of team for you?

Hear from employees how we energetically go after our share of the market and uphold our values as we win: https://go.alliedair.net/Intro-To-Allied

Job Description

WHAT YOU'LL BE DOING:

This HVAC consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Under general supervision, the HVAC Technical Consultant:

• Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.

• Provides troubleshooting and installation assistance of HVAC/R equipment.

• Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.

• Provides technical documentation to internal and external customers.

• Guides caller to the appropriate field personnel if first-hand attention is required.

• Documents all received phone and email inquiries into the database system.

• Identifies and helps implement process improvements.

Qualifications

WHAT WE ARE LOOKING FOR:

• High school diploma or equivalent experience required.

• At least 2 years related technical consulting experience.

• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.

• Strong knowledge and experience in the installation and service of,HVAC/R equipment.

• Excellent verbal and written communication skills.

• Strong customer service skills. Strong analytical and troubleshooting skills.

• Ability to handle and prioritize multiple technical requests.

• Proficient in Microsoft Office Suite. Experience with SAP preferred.

The Compensation range for this position is approximately $68,000k - $75,000k and will be based on the candidate's qualifications, experience, and education.

WHAT WE OFFER:

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary

• Excellent medical plans designed to support healthy lifestyles

• Mental and financial health programs

• Outstanding 401k with company matching

• Employee stock purchase program

• Community involvement opportunities

• Robust employee assistance program

• And much, much more!