What you will do
In this role, you will act as a team leader, providing direction, site coordination support, and creative problem resolution for internal and external customers. Using established team management techniques, you will oversee the day-to-day activities of a field-based Service portfolio, driving team productivity and balancing the team's financial goals while ensuring customer satisfaction. You will be developing and training employees, with responsibility for assigning team action items, driving operational excellence through established work cadence and communication, and ensuring all work is performed to the highest standard and in compliance with state, local and Federal legal requirements.
How you will do it
Set and monitor goals for overall team growth and profitability.
Lead the efforts of the Service team to ensure productivity, consistency and quality.
Develop and manage customer relationships through issue resolution and communication.
Provide team financial forecasts and manage team spend.
Utilize key metrics to optimize operational excellence and accountability.
Maintain optimum team staffing levels through labor forecasting, planning, and management.
Work with direct reports and Technical Team Leads to create effective staff training and development plans.
Communicate clear performance expectations; conduct performance reviews for direct reports.
Perform all other necessary management tasks related to key metrics, programs and established operational disciplines.
Take responsibility for safety performance and program compliance.
Drive Labor and Material growth, and maintenance agreement expansion for your Service team.
What we look for
As an effective leader, you communicate you interact well, verbally and in writing, with individuals at various levels, both internal and external. Whether working independently or as part of a team, you take ownership of issues. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.
Bachelor's in a technical field.
8 years related site coordination and project management experience; 1-2 years supervisory experience.
6 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
Knowledge of project accounting, costing principals and contracting.
Experience using service management software and financial accounting systems.
Excellent verbal and written communication skills.
Strong computer skills in a Microsoft Office environment.
Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit http://www.johnsoncontrols.com/tomorrowneedsyou
Johnson Controls, Inc.