Essential Duties & Responsibilities
Manage the customer and internal stakeholders for the delivery of the customer's HVAC program by providing technical guidance and feedback to the customer, service technicians, parts managers, and installation managers in the best interest of our customer's and EMCOR.
Manage the customer's portfolio by developing and presenting recommendations for capital replacements across their portfolio. Once approved, project mange the equipment suppliers, service providers, controls, and customers throughout the country and ensure project is on time and within budget.
Provide HVAC subject matter expertise to all customers and internal employees that have questions regarding repair, replacements, or alternative options regarding their HVAC systems.
Technically review and analyze all quotes from service providers for correct hours, parts, and alternative solution prior to submitting to the client. Communicate all approvals or denials to respective providers to ensure compliance with contract.
Drive optimum utilization of resources labor, materials and equipment while creating solutions across a diverse set of teams including internal staff, 3rd party vendors, and customer.
Oversee all work orders to ensure that customer's expectations are being met according to the contractual terms
Ensure monthly PMs to ensure completion. Monitor all follow up team activity to ensure that open work orders are completed on time via telephonic and/or electronic follow up for on all open work.
Undergraduate degree in a business or related field, or equivalent combination of experience and acquired skills.
Minimum five years of experience in commercial HVAC service with an emphasis on retail store systems, service dispatch and management
Bilingual communication skills (English/Spanish) a plus.
Knowledge of HVAC principles, techniques, procedures and equipment
Proficiency with MS Office and Lotus Notes. Advanced MS Excel and MS Project required.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.