Hvac Operations Customer Service Associate

Johnson Controls, Inc. Miramar , FL 33023

Posted 3 weeks ago

What you will do

Under general supervision from the Branch Operations Manager, work with Customer Service Representative to assist with renewal support and collaboration with other team mates to support office tasks. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

  • Supports PSA Renewal. Escalate issues to appropriate individuals for timely follow-up as required. Safety coordination. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.

  • Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.

  • May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.

  • Reconciliation of accounts payable exceptions as necessary.

  • Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Proactively contacts customers ensure customer satisfaction and a commitment to pay.

  • Support inventory control process including updating equipment asset transactions.

  • Assist CSAs in resolution of warranty/SD warranty issues.

  • Provide additional service administration support, as required.

What we look for

Required

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.

  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

  • Ability to prioritize work activities based upon financial impact to desired business goals.

  • Experience and/or basic project accounting or costing principals is desired.

  • Associate's degree preferred, high school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.

  • Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Additional Information

  • Overtime Status: Non-exempt
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