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Hvac Installation Manager
Gem Plumbing
Fall River , MA 02722
Posted 7 days ago
Join our team at GEM Plumbing and Heating, where excellence in craftsmanship and dedication to customer satisfaction define our core values. As we continue to expand, we're seeking a dynamic individual to fill the role of HVAC Installation Department Manager.Position Overview:
As the HVAC Installation Department Manager, you will play a pivotal role in ensuring the successful execution of both residential and commercial projects. You'll lead a team of skilled professionals, driving efficiency, safety, and quality in every aspect of our installations. This position requires a seasoned professional with a deep understanding of HVAC systems, project management, and team leadership.Key Responsibilities: * Team Leadership: * Hire, train, and supervise department staff. * Provide guidance, coaching, and support to team members. * Set performance targets and conduct regular performance evaluations. * Monitor project progress and address any issues or delays. * Budget Management: * Monitor financial performance and manage the department's budget accordingly. * Monitor expenses, labor hours and revenue, making adjustments as needed. * Identify opportunities for cost savings or revenue growth. * Customer Service: * Ensure excellent customer service and satisfaction. * Handle customer inquiries, complaints, and escalations as needed. * Adhere to The Company's customer service standards and protocols. * Continuous Improvement & Compliance: * Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction. * Stay updated on industry trends, technologies, and best practices. * Collaborating with other departments. * Ensure that all service activities comply with relevant laws, regulations, and safety standards. * Follow and maintain "The Company" safety protocols. * Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs. * Reporting and Documentation: Maintain records of service activities, including work orders, customer interactions, and maintenance schedules. * Provide reports on department performance for upper management, as requested/needed. * Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly. * Project Planning: * Collaborate with sales and customer service and/or coordinator teams to understand project requirements. * Create detailed installation plans, including timelines, resource allocation, and budget estimates. * Ensure all necessary equipment, materials, and resources are available for each project.Other Job Duties: * Perform any other duties as required or assigned by direct supervisor or upper management.Qualifications: * Minimum of 5 years of experience in HVAC installations, with a strong emphasis on both residential and commercial projects. * Proven track record of success in project management, job costing, and team leadership within the HVAC industry. * In-depth knowledge of HVAC systems, equipment, and installation techniques. * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, clients, and external partners. * Proficiency in Microsoft Office Suite and HVAC-related software applications.* NATE certification and/or HVAC-related certifications/licenses preferred. * Bachelor's degree in mechanical engineering, Construction Management, or a related field is a plus.Benefits:*
* Medical, Dental and Vision Insurance* 401K Plan with Company Match * Holiday Pay * Long Term Disability * Company Paid Life Insurance * Flexible Spending Account * Great Company Culture * Continuous and extensive training and developmentEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!