Hvac Customer Service Agent

Johnson Controls, Inc. Louisville , KY 40202

Posted 3 weeks ago

What you will do

Actively participates in accounts receivable activities such as invoicing, collections, customer service and reporting.

Provides back up customer call handling as needed. Provides administrative day to day support in the service operational areas.

How you will do it

1.Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.

2.Will prepare and submit all service billings in a special invoice format as defined by individual customer account special handling requirements.

3.Reconciliation of accounts payable exceptions as necessary.

4.Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary. Proactively contacts customers ensure customer satisfaction and a commitment to pay.

5.Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.

6.Provide additional service administration support, as required.

What we look for


  • High school diploma or equivalent required

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.

  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

  • Ability to prioritize work activities based upon financial impact to desired business goals.

  • Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.


  • Experience and/or basic project accounting or costing principals is desired.

  • Associate's degree preferred, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Additional Information

  • Overtime Status: Non-exempt
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Hvac Customer Service Agent

Johnson Controls, Inc.