The HVAC Application Specialist will spend 75% of their work time analyzing data submitted by our field service technicians, identifying trends and verifying data entry into the company operating system ServiceTitan.
The Specialist is responsible for reviewing data submitted by technicians for completeness and compliance with company requirements; identifying and recommending training and sales opportunities based on this data for Customer Service Reps, Technicians and Dispatch personnel. They will investigate workflows, business procedures and recommend improvements opportunities to management. They are also responsible making sure the company is utilizing all operating systems to their maximum potential.
The remaining 25% will be assisting with the successful day-to-day operations of the HVAC and Heating oil functions including use of UPS Roadnet and company dispatch software, scheduling HVAC service calls, fuel deliveries, handling technician / driver concerns while monitoring daily performance.
Associates degree required, Four-year degree preferred. Excellent communications skills, proficiency with MSOffice, data entry and able to work well under pressure. Must be very detail oriented and have excellent organizational skills. 4-6 years work experience required, preferably in the HVAC industry.
Burns & Mcbride Home Comfort