Enchantment Resort Sedona , AZ 86340
Posted 2 months ago
Basic Function: Provide and facilitate excellent food and beverage service to our guests in an expedient, professional and courteous manner. Assist servers with food service
Work Performed:
Arrive at scheduled start time, ready to work
Uniform must be neat and pressed and must be in compliance with all Uniform Standards and guidelines. Company grooming standards followed at all times
Complete all pre and post shift side-work assignments
Complete knowledge of all Café menus, Juice Bar menus, wine lists, etc…
Complete knowledge of server stations (floor map)
Prepare teas and coffees
Assist the server with the expedition of food to the tables
Serve guests and internal employees in established standards
Refill nonalcoholic beverages
Clear tables appropriate to the course.
Communicate constantly to the server (especially all guest needs)
Recognize guests by name using names whenever possible
Thank guests for dining with us
Assist Juice Bar attendant when available
Completely set tables with all items including proper, polished service ware
Report any guest dissatisfaction, mishandled order and opportunities to management in a timely manner
Maintain par levels supplies
Keep work station clean at all times
Read all memos
Maintain a positive and professional attitude towards guests and co-workers
Report to Restaurant Manager or Supervisor before ending work shift
Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times
Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions
Work efficiently and as a team
Other duties as assigned
Supervision Exercised: None
Supervision Received: Café Manager, Café Supervisor
Minimum Requirements:
High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Must maintain current food handler's certification. Prior busser experience desired. English skills necessary to communicate with guests
Physical Requirements:
Lifting & carrying up to 45 lbs.
50% Walking
35% Bending & lifting
15% Standing
Hearing and manual dexterity
Distance vision 1-3 feet
Use of cleaning solutions
Enchantment Resort