Human Services Program Specialist - Ses - 64027033

Requisition No: 831462

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - SES - 64027033

Pay Plan: SES

Position Number: 64027033

Salary: $65,000 ANNUAL

Posting Closing Date: 06/30/2024

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BROWARD COUNTY HEALTH DEPARTMENT

HUMAN SERVICES PROGRAM SPECIALIST - SES - 64027033 /

PROGRAM MANAGER FLORIDA KIDCARE OUTREACH

COMMUNITY HEALTH-KIDCARE PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

• This position is a professional Human Services Program Specialist assigned to the Florida KidCare Outreach Program that serves as the Program Manager. The Program Manager is responsible for providing public health education services in Broward County and is under the direct supervision of the Assistant Director in the Community Health Division of a large County Health Department.

• The Program Manager is responsible for coordinating the development, implementation, and evaluation of the Florida KidCare Outreach program that will reduce the number of uninsured children within Broward County.

• The Program Manager is responsible for supervising and assisting in the following job duties in the Florida KidCare Outreach Program: Providing customer service via answering the (954) INSURES line and assisting consumers with the KidCare application process, distribution of KidCare applications via postal service as requested, periodically distributing KidCare materials at places of business, maintaining phone logs and managing databases, retrieving messages and returning missed calls.

• The incumbent serves as the liaison for local families and the Florida KidCare Program Office for resolution of technical issues. The Program Manager is responsible for attending community events and providing presentations to inform the community about the Florida KidCare Outreach Program and serves as the local resource for customer service to community-based organizations and consumers in Broward County.

• The Program Manager is responsible for coordinating and planning all monthly community outreach activities to increase the visibility of the Florida KidCare Outreach Program by collaborating with local community partners. The Program Manager is also responsible for assisting the Florida KidCare Outreach Staff in ordering and stocking large quantities of all Florida KidCare materials such as applications, brochures, promotional items, and other supplies needed by community partners in Broward County who assist with KidCare outreach.

• The Program Manager is responsible for all supervisory duties including, but not limited to recruitment and selection, developing performance plans, conducting performance appraisals, planning, directing work, approving leave, and taking disciplinary action as appropriate within the Florida KidCare Outreach Program. The Program Manager motivates employees to improve the quality and quantity of work performed. The Program Manager is responsible for counseling staff and approving direct report's timesheets.

• The incumbent is responsible for leading the planning, organization, evaluation, and program execution within contract compliance for the Florida KidCare Outreach Program. The incumbent will be responsible for developing all written reports including but not limited to annual workplans, bi-annual reports, strategic plans, and grant applications.

• The Program Manager must possess effective coalition building skills to serve as the Chair of the KidCare Taskforce in Broward County. The incumbent will serve as a subject matter expert while consulting with community agencies, organizations, schools, professionals, and community groups to promote the Florida KidCare Outreach Program throughout the county. The Program Manager will be responsible for managing all grant deliverables and will serve as the primary resource for information on current programmatic federal and state guidelines as changes arise. This incumbent participates in all communication activities including conference calls, workgroup meetings, trainings, and presentations.

• The incumbent will be responsible for planning local marketing campaigns and participating in public relations activities such as television and radio appearances, and community events as requested. The Program Manager will represent DOH-Broward on committees as requested and approved by immediate supervisor. Additionally, the Program Manager will confer with the Assistant Community Health Director to complete and submit all written reports, special reports, and other requests for program specific information. When necessary, the Program Manager will prepare presentations and facilitate internal and external meetings, trainings, and workshops.

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Experience hiring, supervising, and evaluating employees' performances.

• Ability to establish and maintain effective working relationships with internal and external partners.

• Knowledge of public agencies involved in health and human services and Community Based Organizations in Broward County.

• Excellent customer service skills, excellent typing and computer skills needed including knowledge of Microsoft Excel and Microsoft Word.

• Knowledge of general supervisory procedures

• Excellent verbal and written communication skills.

• Knowledge of the principles and techniques of effective communication.

• Knowledge of the methods of data collection.

• Knowledge of the principles and practices of health education.

• Ability to design and produce health promotion and public health educational materials for the media.

• Ability to develop and deliver health education presentations.

• Ability to collect and analyze data.

• Ability to plan, organize, and coordinate work assignments.

• Ability to establish and maintain effective working relationships with others.

• Proficient skills with computer systems.

• Ability to utilize computer systems.

• Ability to provide health education services to others.

• Ability to communicate effectively.

• Ability to work evenings and weekends.

• Ability to understand and apply applicable rules, regulations, policies and procedures.

MINIMUM QUALIFICATIONS:

• Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency. Additionally, emergency duties are inclusive of working in Special Needs Shelters, or performing other emergency duties, but not limited to responses to or threats involving any disaster, man-made or natural.

• Experience supervising staff.

• Experience collaborating with community partners.

• Experience delivering presentations in a large community setting.

• Experience with leading a community coalition.

• Able to work evenings and weekends.

• Valid driver's license free of major infractions and access to an automobile to be utilized for work purposes and receive reimbursement for mileage.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree from an accredited college or university in Public Health, Health Education, Public Administration, or related field.

• Experience managing and implementing a health insurance or financial eligibility determination program.

• Experience planning and conducting large community outreach events.

• Experience developing written reports, deliverables, and correspondences.

• Experience with budget development and management.

• Data collection and analysis experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.