Human Services Practitioner - Family Partner

Primary Purpose of Organizational Unit

The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve.

We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.

OUR VISION

Our vision is to be the nation's leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.

OUR MISSION

Our mission is to improve the health and well-being of North Carolinians and others whom we serve.

We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.

Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We will prepare tomorrow's health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.

Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources.

We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.

Position Summary

Flexible work arrangements, including virtual/hybrid work locations, are an integral part of the School of Medicine's Working Forward initiative. As such, this position's work location is designated as hybrid. Please note that the designated work location is subject to change based on the unit's business needs.

This position will support the North Carolina Psychiatry Access Line (NC-PAL) Intellectual and Developmental Disabilities (IDD) team, a statewide psychiatric access program implemented in collaboration with North Carolina Department of Health and Human Services and Duke University. NC-PAL consists of professionals from multiple disciplines (psychiatry, pediatrics, nursing, social work, public health) who implement different facets of the program. Objectives of the IDD program include: 1) develop and implement a pilot training and service program with pediatric practices, offering outreach and education via toolkits, webinars, case discussions, and in-person training; 2) provide peer-led family support for guardians and families of children with IDD; 3) increase knowledge and capacity related to addressing IDD for internal NC PAL staff.

Our goal is to help clinical care teams provide more efficient, effective, and family-centered care that optimizes quality of life and well-being for children with IDD and their families. We are seeking to incorporate a team member with lived experience of raising and caring for a child with IDD into pilot primary care physician (PCP) offices. This position will serve as a professional peer resource for families seen by PCPs in the pilot program and will provide education, training, and guidance to pilot PCPs and practice staff on how to effectively support children with IDD and their families, including connection to local community resources.

Responsibilities of the family partner include the following: conduct needs assessment with patients and family to identify needed resources, and communicate identified needs with practice staff, build and provide tailored support for pilot practices, provide training for practice staff on family navigation, service systems, and community resources, initiate and respond to contact from families and community service providers, receive and track referrals and outcomes of support provided, demonstrate accurate, clear, professional, and timely communication, and engage in regularly scheduled team meetings, peer support, and supervision. This position is part time, approximately 20 hours/week.

Minimum Education and Experience Requirements

Associate's degree in a related Human Services discipline and two years of experience related to the area of assignment, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Have 'lived experience' as a primary caregiver, decision maker, and navigation of the system for a child with IDD. Have or be willing to obtain Family Peer Specialist Certification. The family partner will be paired with a primary care physician in the Western region of the state and should live in or live in close proximity to Buncombe County.

Preferred Qualifications, Competencies, and Experience

Preferred skills include proficiency using Microsoft Word, Microsoft Teams, and Excel, strong written and verbal communication skills, Spanish speaking, demonstration of personal and professional integrity and a willingness to be a part of a positive and collaborative work environment.

Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

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