Human Services Operations Supervisor - Denver Human Services

About Our Job

Please Note: This position is 100% in person

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $60,669 - $100,104. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

About Denver Human Services

At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.

Diversity at Denver Human Services

Over the past three years, Denver Human Services has worked to further define what it means to "Be Human". While our work has been rooted in providing services that support basic human needs, or what we call essential services, we acknowledge that the whole person cannot thrive without addressing those structural and systemic barriers that prevent all from experiencing equity, inclusion, and respect for diversity. Our mission is "to partner with the community to protect those in harm's way and help all people in need." In fulfilling this mission, we understand that the intersections of race and poverty have impacted the disproportionate representation of Black, Indigenous, and people of color (BIPOC) involvement and experience with our agency, the criminal justice system, homelessness, poverty, and poor health outcomes. We believe in and are guided by working to improve: Equity and Access; Safety and Wellness; Connectivity; Economic Resilience; and supporting our Workforce. We are committing to include in our work a strategic focus on Equity, Diversity, and Inclusion for all people.

Denver Human Services currently has an opening for an Operations Supervisor, this position performs front line supervisory duties, and oversees the operations for the Lobby service team for Denver Human Services Family and Adult Assistance Division (FAAD). This position will also provide coverage to our Neighborhood Resource Site Groups.

We are seeking an enthusiastic positive-minded leader for the role. Operations Supervisors lead teams who ensure that the flow of customer service in all locations is running effectively. They will ensure those that applied for or are on public assistance are provided with a positive customer experience when coming to one of our locations for assistance.

The candidate we select will:

• Travel to our Neighborhood Resource Sites for site checks.

• Strong independent worker

• Have de-escalation skills.

• Exhibit a strong desire to work with vulnerable, at-risk populations

• Have a positive outlook and motivated by hard work

• Be comfortable with ambiguity and have an uncompromising work-ethic

• Be excited to work in a team-based environment, where they will not only support and motivate their team, but work alongside them when needed

• Demonstrate exemplary customer services skills

• Enjoys the challenge of working in fast-paced, diverse, multifaceted environment

• Does well in stressful environments.

• The Operations Supervisor leads, motivates, manages and supports their team on a day-to-day basis, while managing departmental workload with exceptional attention to detail in a dead-line oriented environment

Essential Duties:

• Reviews, develops, or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction and assists employees with difficult and/or unusual assignments and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion

• The supervisor will need to be able to explain procedures, policies and workflow to staff and customers. This will include understanding public assistance eligibility rules and processing timeliness guidelines

• Prepares reports that provide analysis. Also gather and track data for staff in preparation for workers' annual reviews. This position is a in person face to face with the public position 5 days a week in office. This position also requires travel.

• Performs other related duties as assigned or requested by management

• Responsible for staff timekeeping (KRONOS), discipline, hiring actions, and general supervisory duties

• Other related duties as assigned

About You

Our ideal candidate has:

• Previous leadership or supervisor experience

• Professional level experience processing client referrals within the community

• Professional level experience working with community-based partners and organizations

• Professional level experience utilizing PC applications including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint)

• Exceptional communications skills

• Professional level experience with process improvement and or program management

• Experience with training or teaching new processes, programs, or rules/policy to staff

• Strong conflict resolution and trouble shooting skills

• Database systems experience (Colorado Benefits Management System knowledge a plus)

We realize your time is valuable so please do not apply if you do not have at least the following minimum qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

• Experience: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)

• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

About Everything Else

Job Profile

CA3096 Human Services Operations Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$60,669.00 - $100,104.00

Starting Pay

Based on Experience and Education

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.