Description of Duties/Essential Functions Benefits Supplemental Questions
Under direction, performs professional casework activities in providing public assistance services available from the Department of Human Services as well as auxiliary state, local and federal programs. Explains eligibility criteria and requirements for public assistance programs.
Collects customer data and determines eligibility. Discusses the customer's goals and participation levels. Assesses the customer's skills and evaluates their ability to obtain and retain employment; makes appropriate referrals to other DHS programs, state services or local private services to verify customer receives available benefits.
Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Performs functions outlined below or a portion thereof (e.g. Intake) as part of an assigned caseload or on a rotational basis. Communicates with customers and other DHS staff in both verbal and written form.
Requires a Bachelor's degree in psychology, sociology/anthropology, social welfare or a closely related field.
Requires one year of professional casework or crisis intervention experience in social service agency OR successful completion of an agency-sponsored training program. Qualifying state employees in the Upward Mobility Program shall have the state requirements of this classification waived by successful completion of a qualifying examination. Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer. Requires the ability to communicate effectively in verbal and written form.
Work Hours & Location/Agency Contact:8:30 a.m.-5:00 p.m.
600 South Hoyne Ave
Chicago, IL 60612
Please submit Bid Forms and CMS100 (revised 04/2018) applications to contact address below, faxed to 217-524-2116, or scanned/emailed to DHS.HiringUnit@illinois.gov
Bureau of Employee Services
100 South Grand Ave East, 3rd floor
Springfield, IL 62762
CURRENT STATE EMPLOYEES: Submit an Official Position Vacancy Bid Form and new version of the CMS 100 Employment Application (version dated 4/2018) to the Agency Contact address listed above.
If bidding on a promotion, applicant must be deemed qualified or have submitted a promotional application (CMS 100B) to CMS to receive a qualifying promotional grade PRIOR to the closing of the posting period. A separate Bid form and Application is required for each Posting/Bid ID or your bid will be rejected. Bid Forms and Applications can be mailed to the address above, faxed to 217-524-2116, or scanned to DHS.HiringUnit@illinois.gov
FORMER STATE EMPLOYEES: Submit an Official Position Vacancy Bid Form and new version of the CMS 100 Employment Application (version dated 04/2018) to the Agency Contact address listed above. A separate Bid form and Application is required for each Posting/Bid ID or your bid will be rejected.
NON-STATE EMPLOYEES: DO NOT APPLY DIRECTLY TO THIS AGENCY.
PLEASE SEE INFORMATION BELOW FOR INSTRUCTIONS ON HOW TO APPLY. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact.
How to Apply:
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
Additional Documentation for Human Services Caseworker:
Additional Title and Exam Information
These documents are in PDF format and can be viewed using Adobe Reader.
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.
State Of Illinois