State Of Virginia Amelia Court House , VA 23002
Posted 2 weeks ago
Hiring Range: $34,000 to Commensurate based on experience
Full Time or Part Time: Full Time
Additional Detail
Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and screens clients for benefits. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits.
General Work Tasks (Illustrative Only) -
Screens clients for benefits and services;
Interviews clients and explains programs, services, policies and procedures;
Assists clients with applications;
Evaluates and approves agency providers;
Researches information;
Serves as initial point of contact for applicants;
Interviews applicants for benefits and/or service programs;
Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;
Assists clients with completing applications and performs initial screening of applications;
Provides information to clients seeking services and directly makes referrals for services;
Researches a variety of databases to obtain and/or verify information needed to process applications;
Maintains logs of client documentation received;
Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;
Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and
Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
In addition to the above other illustrative program area assignment/tasks follow:
Adult Services/Adult Protective Services:
Independently manages the Provider program requirements;
Interviews clients and conducts assessment for emergency needs;
Manages voucher system and prepares vouchers for ongoing expenditures;
Facilitates placement of adults in Adult Living Facilities;
Creates and prepares complex statistical reports;
Verifies hours and accuracy of time sheets for In-Home Providers;
Reviews expenditures and researches operational cost effectiveness; and
Prepares, processes, and reconciles budget for various adult programs.
Benefit Programs:
Attends and testifies at administrative hearings;
Prepares periodic, special and other reports for statistics; and
Provides assistance in the orientation/training of new staff.
Foster Care:
Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
Assists with subsidy billings and payments;
Prepares a variety of financial, statistical forms and reports, case documentation and court reports;
Assists in conducting supervised visitation; and
Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events.
Employment Services:
Helps participant in writing resumes; follows up on referrals to ancillary agencies, in person and in writing;
Debriefs participants when "fired" from Work Net classes;
Locates resources for clients needing appropriate interview clothing and helps clients in making appropriate clothing choices; and
Takes participants on educational/career exploration field trips.
Knowledge, Skills, and Abilities:
Knowledge
Skills
Abilities
Education and Experience- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Special Requirements: Applicants are subject to a DMV driving record check, Child Abuse Central Registry check and/or criminal history search and pre-employment drug screening. The background investigation may include: fingerprint checks, employment verification and references, verification of education relevant to employment, credit checks relevant to employment and other background information requested by the hiring authority. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or other emergency.
Special Instructions to Applicants: An application, resume and cover letter are required. Applicants are encouraged to provide a complete listing of work experience (including periods of unemployment) and qualifications on the application. Consideration for an interview is based solely on the information within the application and resume. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand-delivered applications will not be accepted.
State Of Virginia