Human Services Assistant (Administrative Officer II) - Non-Merit

Regular Schedule: 34 hours per week, plus County benefits.

A non-merit vacancy exists in Clinical Services, Department of Health and Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.

A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Under close supervision, helps Medicaid recipients understand their HealthChoice benefits and connects them with their MCO (Managed Care Organization). This will include connecting clients to case management services, and various program/services in areas such as maternal child health, public or mental health, social services, and provides case management to clients who have or is eligible for Medicaid.

• Assists clients in finding a primary care provider, specialist or dental services with their MCO. Explains Medicaid policies, eligibility, assists with applications and renewing of Medicaid benefits. Works closely with MCHP (Maryland Children's Health Program) regarding Medicaid enrollment.

• Assists clients and other community members in obtaining supportive information as required and contacts other agencies to verify information.

• Assists in placing clients into other programs and services such as prenatal care.

• Maintains detailed records of cases using electronic health records.

• Maintains records and progress notes using electronic systems including Microsoft O365 applications.

• Assists walk-in clients and answers telephone inquiries.

• Conducts home visits to obtain or verify information.

• Participates in community outreach events and provider outreach.

• Performs other related duties as assigned.

Qualifications

Required Qualifications

Graduation from an accredited college or university with an Associate in Arts or Science Degree in a Social, Behavioral Science or Public Health.

(Experience in case management, human services, Medicaid, health education or community health work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Knowledge, Skills, and Abilities

Basic knowledge of interviewing techniques.

Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division. Writing skill necessary to complete application forms and reports.

Ability to obtain information from clients and to compile information into case records. Ability to communicate orally.

Ability to establish and maintain effective working relationships with others. Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients. Ability to maintain detailed and accurate records and to prepare summary reports. Ability to use Microsoft Office 365 applications such as Outlook, Excel,Word, and Teams to enter, update, or retrieve information.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Human Services Assistant (Administrative Officer II) - Non-Merit

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.