Human Services Assistant 2

Initial Posting Date:

05/01/2024

Application Deadline:

05/26/2024

Agency:

Department of Human Services

Salary Range:

$3,335 - $4,536

Position Type:

Employee

Position Title:

Human Services Assistant 2

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want to make a positive impact on the lives of Oregonians who experience disabilities?? If you want a career that makes a difference, we invite you to apply today!

The Office of Vocational Rehabilitation, part of the Oregon Department of Human Services is looking for a talented individual with a passion for public service to apply for a Human Services Assistant 2 position. In this role you will provide direct support services to a team of VR counselors and the Branch Manager by performing technical casework assistant tasks.

This position is part-time, it is for 20 hours per week with the hours being Monday, Wednesday, Thursday, and Friday 1:00pm-5:00pm and Tuesday from 8:00am-12:00pm. These hours are not negotiable.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify:

One year of experience assisting professionals in one or more of the following specialized social program areas:

• Economically disadvantaged

• Substance dependent

• Mentally or physically disabled

• Child abuse and neglect

• Juvenile delinquent

Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential attributes:

We are looking for candidates with:

• Experience providing direct case service support, in cooperation with professional staff providing service to clients.

• Experience, under supervision and review of professional staff, provide follow-up and case documentation.

• Experience reviewing incoming requests for services and contacting clients to verify information and/or send referrals.

• Excellent communication skills and the ability to share complex information with a diverse population.

• Organizational skills/attention to detail and efficient in delivery of services.

• Knowledge and experience working with a diverse population.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

Oregon Vocational Rehabilitation (VR) assists Oregonians with disabilities to achieve and maintain employment and independence. Services include:

• Vocational counseling and guidance

• Education

• Physical restoration

• Vocational and other training services

• Information and referral

• Job development

• Job coaching

• Job search assistance

VR is a state and federally funded program that works in partnership with the community and with business to develop employment opportunities for people who have disabilities. VR programs and services are custom designed for everyone.

As a Human Services Assistant 2, you will:

Case Support Services:

• Compose, type, and proofread a variety of correspondence including letters, memos, case file narrative and reports from general instructions. Determine proper formats and modes of address for letters, memos, and reports.

• Use automated case management system (ORCA) to enter, update and retrieve client information in a timely and accurate manner.

• Use ORCA to issue purchasing documents to vendors and clients. Check billing invoices for accuracy, obtain counselor or Branch Manager signature, and use ORCA to issue payment.

• Provide follow-up on unpaid authorization for payment (AFP) after consulting with appropriate counselor. Maintain file and projections of client cost services.

• Answer multi-line phones and greet consumers in the office. Obtain information in a cordial and friendly manner and direct consumer to appropriate destinations. Make referrals to other programs for services. Respond on the phone or in person to consumers, other agencies and the public to questions about specific Vocational Rehabilitation services, policies, office procedures and eligibility.

Client support services:

• Provide direct support to consumers with disabilities. Complete forms, gather information, provide verbal and/or written information, and schedule appointments.

• Assist consumers in obtaining information and accessing resources.

Working conditions

• In office work located at 1900 Hines St SE, Suite 150, Salem OR 97302

• This position is part-time, it is for 20 hours per week with the hours being Monday, Wednesday, Thursday, and Friday 1:00pm-5:00pm and Tuesday from 8:00am-12:00pm. These hours are not negotiable.

• Daily work with a diverse group of program participants who have physical, mental and/or emotional disabilities, who may be ill, confused, frustrated and angry and who may present a danger to themselves or others.

• In person work in an environment with frequent interruptions due to phone calls and staff or client needs.

• Must have the ability to work independently much of the time and under critical timelines.

• Occasional local or out of town travel is necessary.

Application instructions & requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications and essential attributes for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Must have a valid driver's license and a good driving record. If not, must provide an acceptable alternative.

Helpful information

• This position is represented by the Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process or have questions about the job duties or application process, please contact, bonnie.nyssen@odhs.oregon.gov via email. Please be sure to include the job requisition number.