Human Services And Public Health Area Manager

Description

The Economic Supports area within the Human Services and Public Health (HSPH) department is seeking a Human Services Area Manager for the Health Care Enrollment and Eligibility Operations teams. This position will be responsible for setting a strategic vision and directing, coordinating, planning, monitoring, and evaluating daily activities of Hennepin County's administration of Minnesota public health care eligibility and enrollment policies and systems. This position will be responsible for efficient service delivery, financial operational management, and staffing.

This position is new and will be joining the Economic Supports Leadership team. This position will work collaboratively with the leadership team and with other leaders within HSPH to accomplish goals, with a focus on eliminating racial disparities, promoting equity and creating a vibrant workplace culture and a dignified experience for the people we serve.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:

This position is hybrid and will be performed at one of the Hennepin County Human Service Center Locations and remote as job duties require. Work hours are flexible and will be primarily days, Monday through Friday from 8 a.m. - 4:30 p.m. with occasional evenings to attend meetings. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:

This is a full-time, benefit earning position.

This position is internally classified as a Human Services and Public Health Area Manager.

Click here to view the job classification specification.

In this position you will:

• Work closely with the Director and Senior Department Administrator as part of a leadership team with a shared commitment to eliminating racial disparities, improving efficiency of service delivery, and using data to inform options to influence program operations and public policy development.

• Plan, organize, direct, and evaluate the administration of health care enrollment and eligibility operations for more than 300,000 Hennepin County residents enrolled in Minnesota Health Care programs.

• Establish and maintain effective working relationships with key stakeholders including county human services leaders, state agency leaders, other counties, community groups, and health plans to develop partnerships and align plans and strategies to focus on improved outcomes for people enrolled in public health care programs.

• Manage finances and funding, including budget development, on-going financial review, expense and revenue tracking, and balancing expenditures to revenues.

• Communicate the department and county vision, strategic direction and purpose, and inspire and motivate others to share the vision and work towards its achievement; develop and implement performance measures that align with department outcomes.

• Promote employee development and engagement in area and department-wide activities; create and promote an adaptive and diverse workforce.

Need to have:

• One of the following:

• Eight years or more of supervisory experience in an area related to the position, at least two years at the program level or equivalent.

• Bachelor's degree in behavioral/social science, business administration, nursing, public administration, public health, or related field, and four years or more of supervisory experience in an area related to the position, at least two years at the program level or equivalent.

• Master's degree or higher in one of the above fields and three years or more of supervisory experience in an area related to the position, at least one year at the program level or equivalent.

Nice to have:

• Experience:

• With health care policy or operations, organizational development, cross-functional management, and/or integrated services design and delivery in a human services agency or related area.

• Developing initiatives and promoting discussion and organizational growth around diversity, equity & inclusion.

• Managing, cultivating, and supporting diverse work teams that promote inclusion, diversity, and equity.

• Managing teams responsible for high-volume caseloads.

• Working with Minnesota health care programs, including federal and state policies and rules governing eligibility.

• Designing, developing, and/or leading strategies focused on advancing racial equity and reducing racial disparities in the health care field.

• Fostering effective working relationships with internal and external contacts at all levels of responsibility.

• Establishing and maintaining collaborative working relationships with diverse stakeholders, including community and advocacy groups, union, executive leadership, local, state, and federal elected officials.

• Using data-driven strategies to guide performance and build new programs, goals, and policies.

• With human resources issues demonstrating the ability to make objective decisions, support managers and supervisors, and apply performance standards.

• Ability to:

• Exercise interpersonal skills across all levels of the organization and across program service areas.

• Foster an environment that recognizes and respects all people and provides culturally appropriate services.

• Develop and build high performing teams.

• Utilize critical thinking and creative problem-solving approaches while considering the interconnections and complexity of systems.

• Be flexible and comfortable with change, complexity, and ambiguity; inspire and motivate others to work towards a shared vision.

• Utilize a results-oriented philosophy in managing individual and team performance.

• Knowledge of:

• Minnesota health care programs, including federal and state policies and rules governing eligibility.

• Minnesota eligibility and data systems, including METS and MAXIS.

About the department:

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.

Final candidates may be required to complete a driver's license check and background check.

If you have any questions, please contact:

Jeffrey Smith-Sharp

Jeffrey.smith-sharp@hennepin.us

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

This position is hybrid and will be performed at one of the Hennepin County Human Service Center Locations and remote as job duties require.

While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

Are you willing and able to meet these requirements?

• Yes

• No

02

In which of the following area(s) have you earned an academic degree? Check all that apply.

• Behavioral/social science

• Business administration

• Nursing

• Public administration

• Public health

• Another related field(s)

• None of the above

03

What is the highest degree you have earned in the field(s) you selected above?

• Bachelor's degree

• Master's degree or higher

• Neither of the above

04

List your completed degrees including level and area of specialization. If you have not completed a degree, type "None" in the space provided.

05

How many years of supervisory experience do you have in an area related to the position?

• I do not have this experience

• Less than 3 years

• 3 years or more, but less than 4 years

• 4 years or more, but less than 5 years

• 5 years or more, but less than 6 years

• 6 years or more, but less than 7 years

• 7 years or more, but less than 8 years

• 8 years or more

06

Describe your supervisory experience in an area related to the position, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

07

How many years of supervisory experience do you have in an area related to the position at the program level or equivalent?

• I do not have this experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 3 years

• 3 years or more

08

Describe your supervisory experience in an area related to the position at the program level or equivalent, referencing jobs listed in your application/resume. If you do not have this experience, type "None" in the space provided.

09

How many years of experience do you have in health care policy or operations, organizational development, cross-functional management, and/or integrated services design and delivery in a human services agency or related area?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

10

Describe your experience working in health care policy or operations, organizational development, cross-functional management, and/or integrated services design and delivery in a human services agency or related area, referencing jobs listed on your resume/application. If you do not have this experience, type "None" in the space provided.

11

Do you have experience developing initiatives and promoting discussion and organizational growth around diversity, equity & inclusion?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

12

Describe your experience developing initiatives and promoting discussion and organizational growth around diversity, equity & inclusion, referencing jobs listed in your application/resume. If you do not have this experience, type "None" in the space provided.

13

Do you have experience managing teams responsible for high-volume caseloads?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

14

Describe your experience managing teams responsible for high-volume caseloads, referencing positions listed on your resume. If you do not have this experience, type "None" in the space provided.

15

How many years of experience do you have using data-driven strategies to guide performance and build new programs, goals, and policies?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

16

Describe your experience using data-driven strategies to guide performance and build new programs, goals and policies, referencing positions listed on your resume. If you do not have this experience, type "None" in the space provided.

17

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Employee or recruiter of Hennepin County

• Friend or family member that is not a Hennepin County employee

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Facebook, Twitter, Instagram, etc.)

• www.hennepin.jobs or www.governmentjobs.com

• Other

18

For the recruitment source selected above, please provide the specific name of the person, website or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs