Human Service Program Specialist

Title: Human Service Program Specialist

State Role Title: Program Administrative Specialist I/19212

Hiring Range: $54,000-$60,000

Pay Band: 4

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Virginia offers various incentive programs to attract primary healthcare professionals to the commonwealth's underserved areas. These programs help pay off outstanding medical education debts in exchange for recipients' commitment to provide medical care where provider shortages exist, thus helping to advance Virginia's goal of becoming the healthiest state in the nation. The Office of Health Equity at the Virginia Department of Health houses coordinators who play a crucial role in fulfilling the mission of these programs.

Roles and Responsibilities:

This position entails serving as a coordinator for the workforce incentive program, with the primary responsibility of reviewing program applications for completeness and securing additional information as necessary. Additionally, the coordinator supports the Behavioral Health Loan Repayment, Nursing Preceptorship, and Dental Loan Repayment programs.

The coordinator is expected to submit application packets for final administrative approval while also conducting extensive communication with external parties, including workforce recipients, attorneys, employers, practice sites, and other stakeholders, via phone, email, and mail, as required. The coordinator is also expected to research files and service obligations for workforce incentive program recipients and work closely with their supervisor to implement, troubleshoot, and provide technical assistance for the database system.

In addition to notifying recipients of their award status, updates, approvals, and relevant information, the coordinator is expected to maintain accurate records and data entry for applicants and recipients in the workforce database and files, including advanced database management. Information management, such as archiving records, auditing records, coordinating responses to variances, exemptions, defaults, and contested cases with Office of Financial Management and Office of Health Equity staff, and generating reports for workforce programs, grants, constituents, and management, also falls under the purview of the coordinator.

This role requires the coordinator to review employment verification for all workforce incentive program recipients. The coordinator is also expected to generate letters and memos to participants and the Virginia Department of Health administration, as well as coordinate internal and external correspondence or documents. Possible travel may be required as well.

Minimum Qualifications

Knowledge and/or experience with administration, planning, service delivery,

and evaluation of principles and practices that support reporting, surveillance,

and quality assurance for public health initiatives

• Knowledge and experience conducting studies and research, providing

technical training, developing and communicating information, ensuring

compliance with policy and regulations, and maintaining documentation

• Knowledge and/or experience with data collection and analysis, ensuring data

accuracy and integrity, and producing reports

• Experience identifying, analyzing, and providing recommendations for problem

resolution

• Experience working as part of a team, responding to inquiries in a professional

and timely manner, interpreting and applying policies and procedures, and

preparing correspondence

• Demonstrated effective oral and written communication, organizational, time

management, analytical, interpersonal, and decision-making skill

Additional Considerations

Public health experience

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application.

This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Porsha Lewis

Phone: N/A

Email: Porsha.Lewis@vdh.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.