Human Resources Specialist

Kindred Healthcare Louisville , KY 40202

Posted 7 days ago

We are recruiting for a Human Resources Specialist to join our Human Resources Department in Louisville, KY.

Summary:

Responsible for handling special employee programs. Responds to policy and procedure related inquiries from employees and leaders via phone and email regarding assigned programs. Reviews all documentation submitted and determines participation/request eligibility within policy guidelines.

Essential Functions:

  • Serves as subject matter expert for Professional Choice Account (PCA) program policies and procedures

  • Reviews all requests to determine participation eligibility as outlined in the PCA program policy; request additional or missing information as needed; notify requester of final decision

  • Escalates PCA request issues to the appropriate leader/department as needed

  • Collaborates with leadership on policy and procedure changes

  • Updates employee reference documents as needed (FAQ, Reimbursement Request Form, Policy)

  • Works with Payroll to resolve issues and ensure program benefits are paid to the employee timely and accurately

  • Tracks all incoming requests and provide status reports as requested

  • Prepares detailed monthly, quarterly and annual reports on program usage to include payments and denials for senior leaders

  • Enters approved requests into SAP record for payment

  • Manages and stores PCA documentation received according to document retention guidelines

  • Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor

  • Interfaces with employees and management in a courteous and professional manner and provides general assistance regarding Kindred policies and procedures

  • Participates in developing department goals, objectives and processes

  • Attends and participates in department meetings

  • Performs other duties as assigned/needed

Knowledge/Skills/Abilities:

  • Strong organizational skills, high attention to detail and customer focus.

  • Willingness to work additional hours to meet work objectives

  • Strong computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet

  • High degree of emotional intelligence

  • Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers.

  • Ability to identify problems and develop solutions

  • Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines

  • Ability to work with a team to create effective departmental strategies and meet department goals.

  • Ability to maintain confidentiality at all times.

Company Specific:

  • Adheres to dress code; appearance is neat and clean while on duty.

  • Maintains confidentiality of all employee information to assure employee rights are protected.

  • Reports to work on time as scheduled; adheres to policies regarding notification of absences.

  • Represents the organization in a positive and professional manner.

  • Complies with all organizational policies regarding ethical business practices.

Service Excellence Requirements:

  • Work efforts reflect a passion for exceeding customer expectations.

  • Displays responsibility by taking ownership of quality service.

  • Exhibits a commitment to results by looking for and recommending/implementing process improvements.

  • Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.

  • Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.

  • Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.

Education:

  • Some college required; degree preferred

Experience:

  • Minimum of 3 years experience in an employee data processing or quality role in human resources or a combination.

  • Applied knowledge of employee record maintenance in HRIS (SAP), customer service and payroll processes and practices is preferred.

Depending on a candidate's qualifications, this position may be filled at a different level.

If you are a current Kindred/RehabCare employee Click Here.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Chief Human Resources Officer (Chro)

Confluent Health

Posted 4 days ago

VIEW JOBS 3/17/2019 12:00:00 AM 2019-06-15T00:00 <p>Confluent Health, a rapidly growing healthcare &amp; education company based in Louisville, Kentucky, <strong><em>is </em></strong><em><strong>searching for a Chief Human Resources Officer. </strong></em></p><p>As a critically important member of the Confluent Health leadership team, the CHRO will be responsible for the ongoing development and implementation of our human capital strategies and processes. This individual will contribute to achieving our overall mission by developing and implementing strategic human capital programs that serve to attract and retain talent, support equity and inclusion, and achieve competitive performance in our markets. </p><p>The CHRO will emulate Confluent Health's core values and culture of service while driving the evolution of strategic HR practices to achieve excellence. The CHRO will reimagine human resources and serve as a change agent in the implementation of HR policies, programs and services, including talent acquisition and development, equity and inclusion, legal compliance, employee relations, total rewards, wellness, employee communications and HR systems. The CHRO will foster a work environment consistent with the values and mission of Confluent Health.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul> <li>Lead the development and implementation of human capital programs and processes that will support operational requirements, lead and inspire a mission-driven culture, and reinforce Confluent Health's reputation as an employer of choice.</li> <li>Provide advice on strategic HR issues.</li> <li>Regularly assess the market position of HR programs and practices against comparable healthcare institutions and markets.</li> <li>Identify strategic trends and best practices in human resources and adopt those which support the company's strategic objectives.</li> <li>Provide leadership to the HR function by developing a high performing, service-focused and team-oriented departmental culture.</li> <li>Foster an environment of inquisitiveness, transparency, open communication, trust, and teamwork.</li> <li>Serve as a mentor to the HR team and provide opportunity for training and professional development.</li> <li>Collaborate with and advise on matters of human capital, recognizing external market factors, trends and opportunities.</li> <li>Identify opportunities to increase the satisfaction and retention of staff; ensuring engagement and ongoing professional development with an emphasis on continuous improvement, learning and accountability.</li> <li>Partner with leaders in recruitment strategies to attract, retain and promote a diverse workforce.</li> <li>Lead the development of recruitment strategies and implementation of plans to leverage both internal and external talent resources.</li> <li>Adapt HR and workplace practices to fulfill strategic goals of the company.</li> <li>Review and manage human resource-related policies to maintain compliance with all applicable laws and regulations and to achieve and sustain a highly productive, motivated and engaged workforce.</li> <li>Evaluate current HR processes to identify opportunities for process improvements and operational efficiencies utilizing knowledge and capabilities of HR staff and HR systems.</li> <li>Evaluate suitability of total rewards programs relative to the company's strategy and market competitiveness.</li> <li>Build internal communication network / approach to facilitate effective, ongoing communication between dispersed subsidiary companies on HR-related processes and procedures.</li> </ul><h3><br></h3><p><strong>Requirements</strong></p><ul> <li>Bachelor’s degree or equivalent in Human Resources or related field, and 12 years’ professional work experience including a minimum of 2 years' work experience in healthcare; or, Master’s degree and 10 years’ professional work experience including a minimum of 2 years' work experience in healthcare. Master’s degree preferred.</li> <li>Experience reflecting increasingly responsible management positions within human resources, including mentoring and developing a high performing HR team.</li> <li>Experience with mergers &amp; acquisitions</li> <li>Authentic personal alignment with and commitment to the company's mission, vision, and values.</li> <li>Significant breadth and depth of experience as a human resources strategist and manager at the executive leadership level.</li> <li>Practical experience and knowledge of current human resources processes, with a particular emphasis on the areas of competitive talent acquisition and workforce strategy, equity and inclusion, organizational change management, performance evaluation, and compensation systems.</li> <li>Experience developing, implementing, and supporting successful initiatives to champion the development of a diverse and inclusive workforce.</li> <li>Demonstrated ability to enhance and/or develop and implement human resources programs and procedures to improve overall operations and organizational effectiveness.</li> <li>Affinity for technology and automation in HR processes.</li> <li>Ability to be an impactful partner with the executive leadership team, CEO and other leaders within the company.</li> <li>Demonstrated capability to develop and maintain effective relationships with all departments and employees in a collaborative environment.</li> <li>Experience with the implementation of innovative approaches to managing human capital and addressing long-term issues.</li> <li>Exemplary integrity, serving as a role model in exuding trust and transparency, and maintaining the highest of professional standards.</li> </ul> Confluent Health Louisville KY

Human Resources Specialist

Kindred Healthcare