Human Resources Office Assistant III

Job Summary

This position provides complex administrative support for the Human Resources office. Responsibilities include general front desk duties, accounts payable duties, filing, purchase card transactions, employment verifications, print shop orders, email maintenance, recruitment advertising, processing new hires (I-9's), document scanning/indexing into OnBase, DocuSign routing, ordering supplies, generating reports, website updates, timekeeping duties, answering phones, special event signups, and responding to public records requests, among other duties as assigned.

Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures.

Clark County welcomes people of color, and members of the LGBTQ+ communities to enhance its work force and to better reflect the diversity of the community.

This position is non-represented.

This is an open until filled recruitment. A first review of applications will take place after June 28th.

Qualifications

Education and Experience:

Three (3) to five (5) years of responsible and advanced administrative support experience emphasizing multi- tasking and excellent technical experience. Experience in tracking and responding to public records requests is preferred.

All combinations of education, experience, and training that demonstrate the ability to perform the work will be considered, including the full range of office and support functions.

The ideal candidate will have the following strengths:

• Experience working in a Human Resources environment is highly desirable.

• Any higher education credits or a degree in business admin., human resources, or public admin. is desired.

• Ability to use advanced functions in Excel and Word.

• Ability to manage multiple projects with changing priorities and deadlines.

• Ability to work effectively with the public and staff of federal, state and local agencies.

• Ability to work cooperatively in a high-pressure team environment.

• Experience handling confidential information.

• Experience in tracking and responding to public records requests.

• Excellent interpersonal communication skills.

• Problem solving skills and ability to research data.

• Demonstrated effective customer service experience.

Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.

SELECTION PROCESS

Application Review

• Incomplete applications will not pass the review; attaching a resume or referring to a resume does not substitute for a completed application. Candidates will be evaluated based on the content of their applications and those deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail)

• This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview

• The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Employment References may be conducted for the final candidates.

Examples of Duties

Duties may include but are not limited to the following:

• Provides direct customer service in the more complex service areas; assists lower-level Office Assistants in researching and responding to difficult and detailed requests and situations from internal and external customers.

• Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems, and work procedures.

• Researches, recommends, and implements technical and/or administrative revisions to office systems, procedures, and policies; interprets laws, regulations, policies and department procedures to the public and other staff.

• Assists with administrative tasks related to personnel, budgeting, and facilities.

• Trains staff in the use of computer macros, templates, software, and data entry procedures, hardware and well as County department/division rules and regulations.

• Acts as project coordinator on major administrative projects.

• Implements new procedures and systems and trains staff.

• May provide lead direction to other administrative support staff; trains, assigns and assesses the work of assigned employees.

• May assume charge of support functions and staff in the absence of a lead worker or manager.

• Develops and maintains databases for tracking departmental/program information; creates and produces complex reports from databases as required and necessary.

• Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.

• Works with other departments, agencies or external contacts to research or coordinate work assignments.

• Compiles data, prepares documents and monitors expenditures to assist in the budget process. Research and track information throughout the year.

• Composes complex detailed documents including letters, memos, minutes and other material from draft, dictation or general instructions.

• Proofreads and edits documents, presentation materials, brochures and other materials for grammar, clarity, punctuation, and spelling; examines documents for completeness and accuracy.

• Gathers and compiles information and prepares reports and analyses in response to problems or as assigned.

• Uses spreadsheets to track, analyze and report quantitative information.

• Processes forms, applications, service requests and payments.

• Coordinates and organizes meetings, activities and functions; schedules rooms, assures notification of participants, arranges for necessary equipment and supplies.

• Performs related duties as required.

Salary Grade

M3.6

Salary Range

$23.66 - $30.76- per hour

Close Date

Open Until Filled

Recruiter

Leslie Harrington Smith

Email:

Leslie.HarringtonSmith@clark.wa.gov

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County's Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.

For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.