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Human Resources Manager - Consumer, Small Business & Wealth Management Operations

Expired Job

Bank Of America Corporation Jacksonville , FL 32277

Posted 4 months ago

Job Description:

Business Overview:

Consumer, Small Business & Wealth Management Operations, is comprised of operations functions for the Consumer Banking and Mortgage Servicing businesses. This includes mortgage processing and closing services, loss mitigation and liquidation for default mortgage servicing, collections services, fraud and claims, and enterprise customer complaints.

  • Team of ~ 19,000 employees and ~ 500 contractors

Position Overview:

The Human Resources Manager is responsible for partnering with line-of-business executives to develop HR strategies that impact large, complex units within the businesses supported, which are global in scope. The HR Manager also develops and executes tactical plans at the business unit level to achieve strategic objectives, and combines strong organizational development skills and change management skills with core HR skills (staffing, compensation, associate relations) to help the business achieve its objectives.

Key Responsibilities:

The HR Manager owns the following deliverables:

  • Drives change through organization design and operationalization of organizational models.

  • Designs, develops, and delivers on organizational development / effectiveness initiatives focused on improving performance, productivity, and team cohesiveness.

  • On-boards new executives, and provides executive coaching on an ongoing basis in partnership with L&LD

  • Leads the year-end compensation process and market assessment increases.

  • Leads talent planning initiatives, including critical assessment of talent and resource rationalization.

  • Leads/Participates in HR portions of SIM workstreams (turnover, time studies, etc.)

  • Participates on Global HR teams as necessary.

Required Knowledge, Skills, Experience, and Education:

To be minimally qualified for this role, a candidate must have:

  • 3-7+ years of HR Generalist / L&LD experience - broad experience across all areas of HR.

  • Experience in client management around complex strategic HR issues such as talent management, org design/development, change management, etc.

  • A Bachelors Degree in HR Management or a related field.

  • Experience working directly with/consulting a business leader on HR strategy

  • A proven track record in developing strategy and driving change to help drive business results and execute on key initatives

  • Experience supporting technically complex and geographically dispersed groups of associates.

  • Experience managing in a fast-paced, rapidly-changing, and highly complex environment.

  • Demonstrated ability as an enterprise/global thought leader who can proactively drive change and innovation.

  • Deep technical HR competence with the ability to influence using a balance of technical HR expertise, business acumen, and relationship skills.

  • Superb relationship management skills, and the ability to develop strong interpersonal alliances at all levels, and connect with senior executives on both a business and a personal level.

  • Deep and broad business acumen with a strategic mindset to uncover hidden opportunities that create value through improved processes, competitive advantage, and innovation.

Desired Knowledge, Skills, Experience, and Education:

  • Knowledge of LOB and the regulatory environment is a plus

  • Strong Microsoft Office skills/written presentation skills

  • Project management experience

Posting Date: 09/06/2018


Travel: Yes, 10% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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Human Resources Manager - Consumer, Small Business & Wealth Management Operations

Expired Job

Bank Of America Corporation