Department: Human Resources
Position: Human Resources Generalist
Employee Category: Exempt
Reporting Relationship: Human Resources Manager
Decisiveness- The ability to recognize key factors and finalize difficult decisions.
Thoroughness- Knowing what factors will diminish the effectiveness of my work or words, if neglected.
Flexibility- Willingness to change plans or ideas without getting upset.
Summary of Duties and Responsibilities:
The Human Resources Generalist is responsible for the day to day administration of the employee relations functions. Administration includes consultation on employee relations issues for employees and leadership, conducting investigations, completing reporting and verifications as necessary, handling unemployment matters, and facilitation of initiatives to foster a positive employee relations environment that aligns with the mission and values of Variety Care.
Primary Duties and Responsibilities:
Helps to maintain a positive employee relations environment by proactively providing guidance to managers and responding to employee inquiries. Includes assisting in resolution of workplace issues with assistance to settle work-related conflicts.
Provides advice and counsel to managers and employees in the resolution of employee-related questions, problems, policy interpretation, employee performance and relations. Works collaboratively to ensure consistent application and interpretation of company policies and procedures. Uses best practices and knowledge of business issues to improve HR services.
Conducts investigations of workplace complaints, identifies root-causes, provides reports and recommendations to management. Provides and consistently documents company-wide decisions to minimize risk and litigation in employee relations situations. Focuses on Employee Retention and Turnover.
This will include conducting exit interviews, identifying issue or trends in employee turnover, recommendation and implementation of retention strategies and positive employee relations initiatives as designated. Consults with the HR Director and the VP, P&C on employee relations issues as needed. Identifies training needs and participates in the development and delivery of training; Assists in communication of policies and procedures.
Stays current on employment law, as well as employment trends; Proactively researches information to ensure compliance, provide appropriate consultation, and avoid/eliminate exposure to the organization. Creates and maintains employee relations metrics, assists in standardizing processes and equalizing workflows. Maintains a comprehensive understanding of HR policies and employee relations concepts in their work and the highest level of personal and professional conduct.
Actively protects and maintains confidential information. Conducts management assessments and audits, collects, assembles, and analyzes data or information for HR reports and metrics. Typically handles HR projects and activities that require a sound, broad knowledge of HR principles and practices.
Prepares and issues employee separation notices and related documentation and works with leaders on Disciplinary Action Notices. Responds to manager and employee inquiries regarding HR procedures, Policies, Disciplinary actions, and programs. Handles all Variety Care Oklahoma Employment Security Commission (OESC) items for Variety Care.
This will include preparing documentation to respond to unemployment claims, gathering staff needed and representing Variety Care during OESC hearings, and answering any audit requests from the OESC. Prepares and generates EEO-1 reports. Provides training to staff and leadership on Variety Care Human Resources Policies and Procedures, Disciplinary Action Process and documentation needs, and best employee relations practices.
Handles all Visa and Immigration Employment items to include coordinating with counsel and VP, P&C on visa applications, tracking employees on visa or work permit status, notifying employees of options if there is an issue or lapse in visa or work permit status. Lead Character Core Committee. Support Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs. Other duties as assigned.
Requires a bachelor's degree in Human Resources, business administration or related field with 3 years of employee relations experience, including conducting investigations or an associate's degree with a minimum of 5 years of employee relations experience, including conducting of investigations. Human Resources certification (PHR or SHRM) preferred.
Advanced knowledge of human resource, employee relations, benefits administration, and reporting and recordkeeping requirements is required. Well organized; Accurate and attentive to detail. Excellent communications and employee relations abilities.
Strong typing and computer application skills. Knowledge in ADP is preferred.
Ability to assist and support others in a professional and respectful manner.
Ability to communicate with patients and staff. Trustworthy handling confidential information. Ability to work in an active and stressful environment.
Ability to work with difficult patients from time to time. Bilingual (English/Spanish) preferred.
Must be able to lift 25 pounds. Must be able to sit for extended periods of time. Must have excellent concentration ability.