Human Resources Generalist - AZ

Southwest Key Programs Phoenix , AZ 85002

Posted 1 week ago

Job Summary:

The Human Resources Generalist acts as the 'customer-facing' business partner to the leadership team and employee population of the assigned business unit and/or geographic area of responsibility. This role will provide expertise and direct support in the areas of employee relations, performance management, compensation/benefits administration, and employee training/development. The HR Generalist will be the primary point of contact to the assigned 'customer' base, from the standpoint of managing the administration of human resources policies, procedures and programs. The number of employees this position supports could exceed 1000, depending on the seasonal and operational needs of the organization. The HR Generalist will leverage the HR 'specialist' team at Headquarters, as needed, to deliver high quality HR services, and help execute the organization's overall HR strategy. The HR Generalist will be based in Phoenix, AZ with frequent travel throughout the assigned region. This position will report directly to the Director, Employee Relations in our Austin National Headquarters.

Essential Functions:

  • Partners with local program management to communicate human resources policies, procedures, programs and laws.

  • Strategize and collaborate with Senior Staff to support the HR needs of the assigned line of business. Proactively identify areas to enhance the organization.

  • Identify and successfully handle employee relations issues and organizational development issues.

  • Partners with the corporate management team and legal department to review, update and implement all policies, and follow-up to ensure compliance.

  • Coordinates with legal department and other human resources personnel to maintain compliance within the employee leave policies and laws.

  • Serves as a liaison between the program locations and the corporate office to review and respond to third party claims, as needed. Coordinates with the payroll department to investigate and resolve payroll issues.

  • Conducts internal investigations, responds to employee complaints in collaboration with site management, and provides a resolution plan to address employee complaints/concerns.

  • Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Assists in conducting periodic surveys to measure employee satisfaction and employee engagement.

  • Acts as steward of the organization's performance management process, training program management in application of the process.

  • Monitors the implementation of a performance improvement plan of action for non-performing employees.

  • Reviews all management recommendations for employment terminations with corporate HR and legal department staff.

  • Maintain awareness and knowledge of HR related laws and practices, as well as internal policies/procedures, and provides suitable interpretation to management and employees.

  • Assists with HR-related education/training, communication and awareness efforts. Supports rollout and training for new HR programs, policies, initiatives, in assigned region.

  • Monitors on-boarding and orientation process taking a leading role in welcoming new hires.

  • Serves as local and initial/primary contact for benefits education and assists with Open Enrollment, leveraging Benefits Specialists as needed.

  • Provide other support and back-up to the Headquarters Human Resource Department as needed.

  • Cultivates a culture that emphasizes responsiveness, innovation, diversity and excellence.

  • Compiles and submits reports from various database systems.

  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Bachelor's Degree in Human Resources management, business management, or related field and 4-6 years of Human Resources Generalist experience or equivalent combination of education and experience.

  • Full-scope HR Generalist experience. This position has a heavy emphasis in Employee Relations activities. Candidates must have at least 4-6 years of experience in working directly with employees, supervisors, and investigating, making recommendations, and problem-solving around employee issues.

  • Proven ability to build and maintain partnerships and solid working relationships with management and employees at all levels.

  • Action-oriented, with ability to operate successfully in a fast-paced, dynamic environment, handle adversity and frequent change, and balance workload and competing priorities.

  • Ability to work independently, without daily direction.

  • Excellent verbal and written communications skills, and ability to make formal presentations in front of large audiences as necessary. Proficiency in Microsoft Word, Excel, and Outlook. Ability to learn and navigate a Human Resource Information System.

  • Ability to turn programmatic and operational concepts into employee training programs and facilitate training to diverse audiences.

  • Customer-service focus, and strong influencing skills. Must have demonstrated experience dealing successfully with internal and external customers.

  • Experience in administering human resources policies, programs, and practices, including planning, organizing, developing, implementing, coordinating.

  • Excellent analytical, problem-solving, and decision-making skills.

  • Ability to travel locally by car, potentially up to 50%; other domestic travel may be required up to 20%.

  • Must be able to work a flexible, sometimes unpredictable schedule that could include nights, weekends, and holidays.

Strongly Preferred

  • HRCI certification (minimum of PHR level)

  • Prior experience with non-profit/social services/school environments, in an HR capacity.

  • Bilingual (Spanish/English).

Physical Demands:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Human Resources Specialist (Recruitment And Placement)
New!

U.S. Census Bureau

Posted Today

VIEW JOBS 10/23/2018 12:00:00 AM 2019-01-21T00:00 Duties Summary Applications under this job opportunity announcement will be considered under external competitive procedures only. This vacancy is also being advertised under merit promotion procedures as NPC-2019-0005, Human Resources Specialist (Recruitment and Placement), GG-0201-11, DOBW-BB-MAP-Internal, which can be accessed at . This is a term appointment with an initial not to exceed date of thirteen (13) months. Term Appointments may be extended up to 4 years. Responsibilities This job opportunity is for a Human Resources Specialist (Recruitment and Placement) position which will report to the Branch Chief, Decennial Operations Branch-West (DOBW), U.S. Census Bureau. The facility for DOBW is located in Phoenix, AZ. This position is responsible for planning and coordinating all recruiting activities at DOBW, including the filling of general schedule, wage grade, competitive, and temporary positions. This position is not included in the bargaining unit. Candidate will work from home until the Phoenix facility is completed. The individual selected for this position will: Develop and oversee all recruiting activities to ensure sufficient qualified applicants are recruited and hired at the NPC. Review and analyze current staffing reports to identify division needs and excesses. Coordinate efforts with state, local and community agencies, media outlets, business leaders, religious groups and other appropriate sources to recruit the required personnel. Develop and maintain a wide variety of outside contacts among civic associations, businesses, religious groups, and other community-based organizations. Develop, coordinate and monitor the distribution of recruitment literature for potential employees. Ensure all needs are included in recruitment literature and other recruitment efforts. Analyze the status of recruiting activities by monitoring the applicant file and progress reports to ensure the recruiting goals are met or exceeded. Tour of Duty: Monday through Friday, 8:00 a.m. to 4:30 p.m., MST. Candidate may be required to work occasional nights/weekends to attend recruiting events as needed. This job opportunity announcement may be used to fill additional vacancies. Travel Required Occasional travel - This position will have to travel locally for recruitment and related activities, as well as to Census Headquarters and other sites to co-ordinate recruiting efforts. Supervisory status No Promotion Potential 11 Job family (Series) Similar jobs Requirements Conditions of Employment Must be a U.S. Citizen and suitable for Federal employment. If resume is incomplete, applicant may not be considered for this vacancy. Must be registered for Selective Service, if applicable You must meet all qualification requirements by the closing date of this announcement. A one year trial period will be required. Candidate must clear the fingerprint process and initiate the required background investigation prior to final selection. Qualifications Specialized Experience: You qualify at the GS-11 level if you possess one year of specialized experience that equips you with the skills needed to perform the job duties. This experience must have been equivalent to at least the grade 9 level to meet the qualification requirements in the Federal Service. Specialized experience is experience planning and coordinating recruiting activities; representing a branch or organization as a liaison to local and community agencies, media outlets, business leaders, faith and community based organizations and other appropriate sources to recruit; experience staffing a variety of positions such as clerks, data transcribers, mail processing equipment operators, and laborers in various types of appointments (i.e. temporary, permanent, etc.) Education Substitution: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Education must demonstrate the knowledge, skills, and abilities necessary to do the work. Equivalent combinations of successfully completed post-graduate education and experience may be used to meet the required specialized experience. Note to current NPC employees: If you are a current NPC employee and are selected from this announcement, this selection will change your type of appointment to a Term Appointment. At the end of this Term Appointment, your employment with NPC will end. You will be required to re-compete for any permanent positions. In some cases, you may be eligible for reinstatement. Applying for Reinstatement may allow former federal employees to reenter the Federal competitive service workforce without competing with the general public. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations, (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualification requirements contained in this vacancy announcement are based on U.S. Office of Personnel Management Qualification (OPM)Standards Handbook, which contains Federal qualification standards. This handbook is available on OPM's website at: Education Additional information The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: . CTAP applicants MUST submit the following documents: A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area. A Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice). A copy of your latest SF-50 "Notification of Personnel Action", noting current position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc; A copy of your last performance appraisal including rating; and Any documentation from your agency that shows your current promotion potential. ICTAP applicants MUST submit the following documents: A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement. A copy of your SF-50 Notification of Personnel Action , documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Branch via the Federal Relay Service, . The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor. Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual's first day of reemployment. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume, optional cover letter, supporting documentation, and dates of employment (mm/dd/yy) on the resume to determine if you meet the qualifications for the position. If you meet the qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) that you completed as part of the application and place you in one of three pre-defined categories. These categories are gold , silver , and bronze . Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. How applicants will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold). The scored occupational questionnaire will evaluate the applicant on the following competencies; do not provide a separate written response: Experience in developing and overseeing all recruiting activities to ensure sufficient qualified applicants are hired. Ability to provide leadership, technical advice and assistance to management in accordance with Federal Human Resources policies. Skill in performing research and analysis of hiring trends to make comprehensive recruitment plans. Ability to identify the best advertisement sources and develop appropriate recruitment strategies to reach potential employees. To preview questions please . Background checks and security clearance Security clearance Drug test required No Required Documents A complete application consists of the following: Resume showing relevant experience, optional cover letter, and the online questionnaire. Your resume must indicate country of citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week, annual salary, and specify the job duties related to the advertised position. For work in the Federal service, include the grade level of the position(s). Your resume will be used to validate your responses to the occupational questionnaire. Veterans' Preference documentation, if applicable. Indicate on resume the type of veterans' preference claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service to validate claim of veterans’ preference and, if applicable, VA letter). If a compensable veteran is selected, an SF-15 will be required prior to appointment. Active duty service members must submit certification from the armed forces that the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. For more information regarding eligibility requirements, go to: . For a fillable copy of the SF-15, go to: . Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the "Other Information" section. Education: If using education substitution, a combination of experience and education, or the position requires higher education, you must submit a transcript (official or unofficial) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. If selected, an official transcript will be required prior to appointment. Education completed in foreign colleges or universities may be used to meet the requirements. Refer to for more information. You are not required to submit official documents at this time; copies are sufficient. Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education’s website -. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation will result in lost consideration. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered. U.S. Census Bureau Phoenix AZ

Human Resources Generalist - AZ

Southwest Key Programs