Job Description: Subsidiary:
Recruiting and HR
Human Resources Coordinator
Vice President, Human Resources
Purpose of Position
This position serves as a business partner with our Contact Center Managers and Operations in achieving company goals by utilizing proven HR solutions.
About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
Job Duties and Responsibilities:
Work strategically with our operations partners by using HR solutions in order to achieve company goals.
Act as a leadership coach and trusted advisor to operations leaders
Act as a change agent to bring employees through the change curve successfully as the company continually evolves to stay ahead of the competition
Manage all Employee Relations issues as well as conduct investigations and assist in any EEOC complaints.
Promote positive HR visibility through conducting focus groups, attending employee functions, charity drives, etc.
Conduct new hire orientations, as well as training regarding various HR/Compliance related topics (Harassment in the workplace, discrimination, etc.).
Deliver training regarding to relative workplace topics. E.G. Preventing Sexual Harassment, Positive Discipline in the Workplace, Conducting Performance Reviews, etc.
Facilitate the processing of the LOA, PTO and FMLA requests
Investigate all injury/incident reports. Obtain all necessary documentation and manage corresponding Workers Compensation claims
Prepare documentation for all Unemployment Appeal Claims and attend corresponding hearings
Facilitate the resolution of all Payroll issues/concerns
Review and Approve all termination requests for the facility
Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
Perform other related duties as required
Bachelor's degree in Human Resources or Business Administration preferred
Five plus years previous experience in Human Resources (Call Center/Retail HR experience preferred)
Thorough understanding of all HR related legislation, including but not limited to, ADA, FMLA, FLSA, EEO, HIPAA, etc.
Excellent skills in Microsoft Office software
Excellent English speaking and writing required, Bilingual Spanish speaking/reading skills a plus
Excellent communication as well as presentation skills
Excellent leadership, motivational, and multi-tasking skills
Work well with others in a busy work environment
Position requires flexible availability and must be able to adjust schedule as needed
Ability to work under pressure and meet deadlines
To apply, submit resumes to Claudia.Bradshaw@teleperformance.com