Human Resources Coordinator

Title: Human Resources Coordinator

Department: Human Resources

Reports To: Manager, Human Resources Business Partner

Location: New York, New York

FLSA: Full-Time, Non-Exempt

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets and the Observatory deck attraction in ESRT's flagship Empire State Building - the "World's Most Famous Building". The Company is the recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2024, ESRT's portfolio is comprised of approximately 8.6 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 727 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Human Resources Coordinator will report to the Manager, Human Resources Business Partner (HRBP) and will work closely with other Human Resources (HR) colleagues. The HR Coordinator will act as a dynamic partner to the organization, and will be readily available to take on new tasks and opportunities to learn as they arise.

Responsibilities include but are not limited to the employee lifecycle processes of recruitment, onboarding, engagement implementation which includes execution and strategy, development and training, retention, and offboarding. This position also requires communication and maintenance of employee status changes, updates to employee records, maintenance of electronic personnel files within the Human Resources Information System (HRIS), ability to report on employee data and analytics, and other general administrative duties.

RESPONSIBILITIES

• Core Responsibilities

• Handle and process all administrative tasks for all aspects of the employee lifecycle including data entry in HRIS and audits for accuracy and compliance, and abide by all deadlines

• Ensure compliance with local and federal regulations and applicable employment laws

• Own and manage HRIS, which includes but is not limited to: employee personnel files, data oversight, organizational chart, and electronic document management system

• Produce, correlate, analyze and distribute various HR reports

• Maintain confidentiality and integrity related to all HR and employee functions

• Manage COVID-19 isolation protocols and procedures

• Escalate process issues to Manager, HRBP and provide recommendations for improvement

• Assist and provide support to Manager, HRBP in daily tasks

• Onboarding

• Prepare paperwork and schedules for seamless new-hire onboarding process

• Coordinate with cross-functional departments to deliver an exceptional onboarding experience

• Conduct new hire orientation in friendly and engaging manner; ensure new hires are informed of ESRT's policies, procedures, programs, and benefits on their first day

• Partner with Information Technology team to ensure new hire set up is complete and functional

• Coordinate 30 and 60- Day Check Ins, in partnership with Manager, HRBP, to prompt new hire engagement during their onboarding period

• Coordinate seating charts and desk moves for new hires in partnership with the Office Services team

• Complete Forms I-9, verify I-9 documentation, and maintain I-9 files

• Prepare new employee files

• Drive improvements and updates to our onboarding process based off of feedback from employee check ins and surveys

• Engagement

• Responsible for employee appreciation and engagement programs; plan and execute monthly employee events and adapt based off of employee feedback

• Support in the implementation, coordination, and strategy of ESRT's volunteer programs; maintain ESRT's Volunteer Time-Off Day procedures, track employee volunteer hours and reports, coordinate volunteer events

• Support in the implementation and strategy of ESRT's Internship Programs, which includes support of recruitment, program coordination, program development, and other duties

• Ownership of HR Communication email mailbox; field all HR related inquiries and provide employees with great customer service

• Maintain and contribute to the open-door culture of the HR team; act as a liaison and representative of the HR team to entire employee population; act as a culture carrier of ESRT

• Development & Training

• Manage multiple internal training compliance programs including user management and audit of use

• Coordinate communication and memos to inform company on trainings

• Compile reports of employee training and manage follow up to ensure appropriate compliance and accountability

• Maintain up-to-date knowledge of federal and state employment law and execute internal and external compliance strategy

• Retention

• Support the implementation of all employee surveys, compile the results, and correlate data

• Compose and distribute monthly newsletter to inform employees of upcoming engagement events and ESRT related news

• Create and distribute internal communications and memos

• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development

• Offboarding

• Maintain confidentiality, integrity, and decorum while processing both voluntary and involuntary terminations

• Assist in the recovery of company assets including company property and identification badges

• Coordinate with the Information Technology team to revoke system access

• Ensure completion of termination related paperwork

• Coordinate competition of Exit Survey and Exit Interviews if applicable

• Recruitment

• Partner with Manager, HRBP and Talent Acquisition Partner on recruitment, which includes: support of applicant tracking, diverse recruitment, employment brand on external career sites, candidate selection, and coordination with internal stakeholders and candidates

• Assist Talent Acquisition Partner in the administration of the Applicant Tracking System (ATS); help to maintain accurate and timely job postings

WHAT SUCCESS LOOKS LIKE

You are organized, consistent, proactive, communicative, and maintain a high standard of work quality paired with a high attention to detail. You are eager to learn and develop your skills as a HR professional and want to collaborate with a diverse team. You properly manage your key job responsibilities to meet key deadlines and support your manager while you contribute to a positive workplace culture. You effectively support the Manager, HRBP and the HR team in their efforts to manage the employee lifecycle, which includes recruitment, onboarding, engagement, development & training, retention, and offboarding. You are passionate about creating a work environment and culture that retains talent and shows employees our commitment to their well-being. You uphold ESRT's mission and values by efficiently supporting the HR team in the management of people, culture, and HR operations.

REQUIRED SKILLS/ABILITIES

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skill

• Working understanding of human resource principles, practices, and procedures

• Ability to function well in a high-paced and, at times, stressful environment

• Proficient with Microsoft Office Suite and related software; specifically, Word, PowerPoint, SharePoint, and Excel

• Experience with various Human Capital Management platforms

EDUCATION & EXPERIENCE

• Bachelor's degree in human resources or related field and/or equivalent experience

• One to three years related experience required

• SHRM-CP credential desirable

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value - in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently

• Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT

• Dependable - you take a strong sense of ownership and accountability over your work

• Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude

• Curious - you consistently look for new ways to work smarter, not just harder

• Ethical - you treat others with respect, and embrace and contribute to a culture of diversity and inclusion

• Positive - you possess a service-oriented attitude with excellent follow through

The salary range for this position is $65,000 to $75,000. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT offer comprehensive, competitive benefits & well-being programs including:

BENEFITS

• Competitive base salary and bonus

• Health/Dental/Vision insurance

• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance

• Voluntary Enhanced LTD Program

• Voluntary Hospital, Accident, and Cancer Programs

• 401(k) with 100% match up to 5%

• Paid parental leave

• Pre-tax transit accounts

• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off

• Flex remote work time

• Flex Summer Fridays

• Employee engagement programs

• Volunteer time off

• Continuing education

• Complimentary Empire State Building Observatory access

• Complimentary gym membership and other wellness benefits

• Employee Discount Programs

ESRT is an affirmative action and equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Accommodations are available for applicants with disabilities.