Human Resources Business Process Analyst (Chicago, IL, US)

Mars Chicago , IL 60602

Posted 7 days ago

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's, SNICKERS, TWIX, MILKY WAY, DOVE, PEDIGREE, ROYAL CANIN, WHISKAS, EXTRA, ORBIT, 5, SKITTLES, UNCLE BEN'S, MARS DRINKS and COCOAVIA. Mars also provides veterinary health services that include BANFIELD Pet Hospitals, Blue Pearl, VCA and Pet Partners. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles Quality, Responsibility, Mutuality, Efficiency and Freedom inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Purpose:

The Human Resources Business Process Analyst is a key role in the

Human Resources (HR)organization responsible for providing process and operations leadership, optimizing the efficiency and effectiveness of theHR Shared Servicesorganizations internal operations, and determining the optimal method to deliver global process and operations standards to theHR services. A primary goal of the incumbent in this role is to, partner with the Global Process team andHR Functional Teams, to develop and bring problem solving skills, process management capabilities and innovating thinking that aligns with the Mars Five Principles and signature culture.

Key Responsibilities:

  • Deploy and embed the globalHR standard process and service delivery operations to its full extent within theHR Shared Servicesorganization

  • Manage a pipeline of continuous improvement projects driving prioritization based on customer impact inclusive of a full process management review current state analysis, stakeholder analysis, review of current policies if applicable to build a sustainable recommendation to improve theHR processes

  • Provide leadership in in driving change management initiatives, reporting, information flows, business processes, and organizational planning

  • ManageHR Shared Servicesand broaderHR Vendor relationships inclusive of sourcing, collaboration and improvement within the vendor relationships for all regional vendors and manage performance of global vendors supportingHR hub

  • Provide subject matter expertise aroundHR global standard processes as well as Regional/Local Processes and tools to drive an improved customer experience

  • Ensure process & operations documentation and training is nurtured, sustained and renewed withinthe HRorganization collaborating with the Content Team; responsible for delivering process and systems (change management, etc.) training to teams if process change

  • Identify opportunities to drive new value, share the emerging needs of the Service & Operations team with the global process team and participate in continuous improvement projects

  • Manage the implementation of continuous improvement projects partnering with stakeholders across the organization within and outside of HR.

Operational Execution

  • Ensure that the overallHR Shared Servicesorganization is customer centric by implementing global process standards and enhancements to facilitate effective and efficientHR operations

  • Lead continuous improvement efforts and evolve service quality, efficiency and effectiveness through partnership with theHR Functional Teams

  • Collaborate closely with the Service and Operations Management Lead in the development and implementation ofHR vendor strategies includingHR vendor sourcing, selection and building collaborative vendor relationships.

  • Manage the development and maintenance of continuous improvement (CI) dashboards to assess performance of theHR organization and identify opportunities for process improvements

  • Work closely with the Service and Operations Management Lead in developing business continuity plans and procedures for theHR organization in partnership with the Service Excellence manager

  • Advocate for and participate in continuous improvement efforts to assist in defining additional process enhancement requirements

  • Partner closely with the Global Process team to ensure adoption of changes (process and technology) and sharing of needs and ideas

Job Specifications/Qualifications:


Minimum qualification: University degree or equivalent, preferably in HR, Management System


  • 5-8 years of work experience, preferably in HR within a shared services model.

  • Strong process improvement experience preferably within HR processes and practices

  • Familiarwith HR processes and practices

  • Strong process documentation and mapping skills and problem solving skills

  • Experience with continuous improvement methodologies and project management (Lean, Six Sigma, PMP preferred)

  • Ability to establish collaborative relationships in global matrixed environment

  • Excellent oral and written communication skills, change management capabilities

  • Ability to identify, design and implement business process improvements

  • Flexibility to deal with changing business requirements or priorities

  • Key Functional Skills:

HR Effectiveness

HR Policies & Practices

CI methodologies (Lean, Six Sigma, etc)


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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Human Resources Business Process Analyst (Chicago, IL, US)