Human Resources Business Partner

ZS Associates, Inc. San Francisco , CA 94118

Posted 2 months ago

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our peoplea fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS' Corporate Support teams operate the firm's core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication - whether our customer is a client or another ZS employee.

The Human Resources team develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations.


We seek an experienced HR professional to join our office in the San Francisco Area (San Mateo, CA). The Human Resources Business Partner is responsible for collaborating with key business leaders and the broader HR team to align people strategy to business objectives for designated stakeholders. The HRBP will act as a trusted partner to business leaders on all people matters. The HRBP anticipates and assesses people priorities through the business/people planning process, needs assessment, and action planning in collaboration with business leaders. The position successfully navigates and collaborates with the broader HR team to provide expertise-based recommendations and value-add solutions. The HRBP maintains a high level of business acumen through a strong understanding of firm and stakeholder priorities (clients, business strategy, financials, practice areas, etc.).


Advisory Role

  • Serves as the strategic partner for assigned business leaders to support people strategy and initiatives across varied HR domains for various business line (office, client, practice area, etc.) in close consultation/collaboration with broader HR team

  • Provides insights and advice, not just data, to support decision making and leads change when necessary

  • Collaborates across broader network of HR experts (engagement, performance, learning, etc.) to provide well rounded advice and comprehensive solutions and/or deliverables

  • Influences decisions by building strong stakeholder relationships and partnerships

  • Participates and contributes in leadership, financial and business planning meetings

Workforce Management

  • Understands business landscape and capacity (supply/demand) to serve as an advisor in relation to utilization and headcount planning through close collaboration with HR deployment team

  • Provides information and insights to relevant stakeholders around managing effective utilization, ensuring the right team structures and right distribution of skills to support growth

  • Supports team sizing, alignment and succession planning

  • Maintains an understanding of business pipeline through strong connection with business leaders, HR deployment and finance team

  • Provides recommendations on team structure and hiring needs based on headcount imbalances

  • Supports business unit Manager alignment and succession planning

  • Serves as a champion for the EVOLVE (career planning) Program

  • Is a resource for HR deployment team on large scale staffing dilemmas and intervenes on utilization outliers

  • Keeps HR deployment team aware of important account strategy initiatives or impending large scale account changes

  • Consulted on employee transfer cases (domestic & international)


  • Partners and advises on content for learning as specifically required to support stakeholder in close collaboration with Learning team

Performance & Coaching

  • Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities

  • Supports leadership sessions and communications about performance and promotions

  • Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes

  • May lead performance management follow ups for Managers and junior team members

  • Is a champion to create a culture of ongoing feedback and high performance

Professional Development Coaching & Mentorship

  • Advises and supports business leaders and broader HR team on selection, onboarding and training of Coaches and Mentors

Engagement & Culture

  • Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the ZS 'people experience'

  • Advises leaders on ways to reinforce and strengthen culture, community and engagement

  • Partners with business leaders on issue identification, action planning, and office engagement initiatives

  • Participates in and supports recognition programs and communications

  • Serves as a culture ambassador

  • Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps

HR Team and Processes

  • Liaises across HR or Enterprise teams to support stakeholders with specific issue area (mobility, reporting, orientation, people guidelines, etc.)

  • Develops and communicates people guidelines, policies and procedures

  • Works with other HRBPs and cross hub teams to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience

  • Participates in and contributes to HR team meetings

  • Provides mentorship, coaching and guidance to broader HR team

  • Serves as a change management agent/champion


  • Bachelor's degree required (Master's degree preferred)

  • 8 to 10 years relevant work experience, multinational/global professional services required

  • Demonstrated ability to establish key relationships with business leaders and develop strong credibility

  • Sound analytical acumen and ability to interpret business metrics

  • Experience working in a fast-paced and changing environment

  • Strong mental agility and problem-solving skills

  • Ability to proactively and continually collaborate with the business and broader HR team to bring the 'best' to your 'client'

  • Experience in interfacing with international audiences and cross-office teams

  • Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization

  • Ability to maintain high level of confidentiality and work with highly sensitive data and information

  • Excellent organizational skills and ability to multi-task while working against tight timelines

  • Attention to detail and commitment to get things done, and getting them done well

  • Sense of humor appreciated!

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is highly desired.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS Associates offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.



ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.


Connect with ZS on social media:

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  • Follow ZS on LinkedIn for more job opportunities

  • Subscribe to the ZS YouTube channel

  • Explore the Life at ZS blog

ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS's accolades.

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Human Resources Business Partner

ZS Associates, Inc.