Human Resources Business Partner

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Human Resources Business Partner will support the human resources department initiatives and is responsible for the daily oversight of a wide spectrum of HR needs. The HRBP will provide oversight, support, guidance, and resolution in employee relations matters, leadership coaching, employee compensation and benefits, performance management issues, policy matters, administration, and coordination of staffing. Will actively partner with the sales and operations management to drive retention and engagement.

Duties/Responsibilities:

• Partner closely with operations leadership through regular team meetings, 1:1 meetings, etc. to maintain a detailed understanding of business objectives and ensure alignment of HR goals/objectives

• Provide counsel to leadership on applicable human resources policies, federal and state laws, recommend strategies on employee relations and performance management issues

• Lead goal setting/performance review process annually to include coaching and feedback to leaders

• Conduct annual talent reviews with leadership to identify high potential performers and assist with development plans as needed

• Provide supervisor coaching to identify low performers and assist with performance improvement plans or exit strategies

• Partner with training and development team to create and deliver leadership programs for all supervisors and above

• Help drive HR communication plan annually, including recommending/developing proactive solutions to increase engagement and retention

• Support the company's Diversity, Equity, and Inclusion objectives through regular review of data points and participation in DEI council initiatives

• Manage the investigation and response process in coordination with legal counsel to respond to agency complaints/audits

• Investigate and respond to employee issues, make disciplinary action recommendations, collaborating with HRBP team as appropriate

• Support benefits department on the coordination of the benefits annual open enrollment process and corresponding annual activities

• Oversee the FMLA, ADA, and STD processes and act as liaison between 3rd party vendor/leadership to monitor usage and coordinate return to work

• Work closely with HR Operations Manager to identify trends and metrics used to drive performance, measure success, develop solutions

• Provide leadership with KYT reporting and learning sessions to assist with performance discussions and improve engagement/retention

• Provide support for new employee onboarding sessions, coordinating with other internal departments to ensure a world class new hire experience

• Complete special projects as needed throughout the year

• Participate in educational opportunities to stay informed of trends and changes in the climate (national and local SHRM membership, certifications, training)

• Model company values through a spirit of continuous improvement and innovation and the desire to provide value-added services in support of business objectives

• Performs other related duties as assigned

Required Skills/Abilities:

• Bachelor's degree in human resources or other business-related discipline

• 7+ years previous human resource leadership experience

• Strong employee relations background

• Working knowledge and demonstrated experience implementing HR best practices

• Demonstrated ability to work productively and independently in a fast-paced environment with excellent attention to detail

• Strong leadership, analytical, interpersonal, communication, problem solving, and creative thinking skills

• Some travel may be required (<10%)

Preferred Skills/Abilities:

• PHR/SPHR Certification

• Previous experience in a call center/sales environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle or office environment (constant noise, fluorescent overhead lighting)

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com