Human Resources Aide II

• Perform a wide variety of assignments that may be confidential in nature, requiring research to complete.

• Perform duties in the HR Department for Benefits/Recruitment/Retirement/Employee Relations team member.

• Update NEOGOV and BS&A databases, as necessary.

• Create/process Personal Employee Action Forms.

• Composing, editing, and revising letters, reports, and other materials.

• Prepare documents related to new hire, active employees and retiree change requests.

• Process and document various benefit actions by completing forms, reports, logs, and records.

• Respond to inquiries regarding general benefits/retirement/recruitment questions.

• Daily record keeping, including reports, forms, statistics, letters, and other documentation to be maintained in files and records.

• Performs a wide variety of assignments that are confidential nature involving labor/employee relations, personal/protected information.

• Coordinate daily benefits processing, including enrollments, terminations, and claims.

• Advise and inform employees of the details of the City's benefit/recruitment programs.

• Resolve benefit-related issues and respond to queries and requests in a timely manner.

• Collaborate with payroll to ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.

• Assist/conduct confidential investigations/advise department management/grievances/complaint processing.

• Incumbent hired as HR Aide II will have primary duties in two areas, but will be cross trained in all four areas: Benefits/Recruitment/Retirement/Employee Relations

• All other duties as assigned.

• Requires an Associates degree in Business, Accounting or related field or equivalent work experience

• Requires research, analytical, and computational skills to effectively monitor claims and losses.

• Significant problem solving and organizational skills necessary to prioritize and coordinate diverse requests and the ability to work under pressure of deadlines and changing priorities.

• Effective written and verbal skills and the ability to maintain detailed records.

• Ability to maintain confidential information related to employee relations/medical/claims/lawsuits.

• Experience in Human Resources/Employee Relations/Administrative programs.

Technology used:

Analytical or scientific software

• Scientific Software International TESTFACT; SPSS software; Winsteps

Document management software

• Adobe Systems Adobe Acrobat software

Electronic mail software

• Microsoft Outlook

Spreadsheet software

• Microsoft Excel