Human Resources Account Manager

Lattimore Black Morgan & Cain, PC And Affiliates Nashville , TN 37201

Posted 2 months ago

LBMC Employment Partners, LLC is a leading human resources consulting firm with offices in Nashville, Knoxville, and Chattanooga, TN. LBMC Employment Partners provides a complete menu of human resources products and services including Professional Employer Organization (PEO), human resources consulting, regulatory compliance, health and employee benefits, workers' compensation, COBRA, payroll and tax compliance, Section 125 plans and unemployment insurance claims.

POSITION SUMMARY

The HR Account Manager's key focus is to develop strong client relationships in order to be viewed as a HR Business Partner by our clients. They are responsible for independently managing multiple client relationships within various HR service models within Employment Partners. The HR Account Manager will perform human resources-related duties at a professional level while maintaining a strong focus on customer service. These HR duties may include any of the following areas: employee relations, trainings, employment onboarding/offboarding, labor relations, benefits administration, affirmative action, and policy creation/implementation.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

  • Partners with our clients, their management team and employees to implement and communicate various human resource policies, procedures, laws, standards and government regulations.

  • Work as a HR Business Partner with client business owners or C-suit level and "has a seat at the table".

  • Work closely with other internal departments meet the needs of the client on a daily basis

  • Conducts HR assessments of clients to maximize service level opportunities and client engagement

  • Travel to client locations to communicate with management and/or employees on various HR related items

  • Involved with implementation phase of new clients

  • Conducts exit interviews, analyzes data and makes recommendations to the management team for corrective action and continuous improvement.

  • Responds to employee relations issues such as employee complaints, harassment allegations and civil rights complaints.

  • Represents the company for any unemployment claims.

  • Facilitates or provides training (including orientation) to the client's workforce.

  • Represents management in investigating, answering and settling grievances, by arranging and scheduling grievance hearings between personnel, supervisor and the management team.

  • Works with legal counsel to respond to all EEOC and NLRB charges or any employment litigation that may arise

  • Oversees compliance with personnel documents for all PEO clients in house and guidance to HRO clients on file maintenance

  • Able to react to change productively and handle all other duties/essential tasks as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains confidentiality

  • Able to react to change productively and handle all other duties/essential tasks as assigned

  • Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner

  • Must possess strong interpersonal skills in order to develop long-lasting client relationships.

  • Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR team, and in group presentations and meetings

  • Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information

  • Must be able to prioritize and plan work activities as to use time efficiently

  • Must be organized, accurate, thorough, and able to monitor work for quality

  • Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback

  • Ability to multi-task effectively

EDUCATION AND/OR EXPERIENCE

Bachelor's degree human resource management or a related field. Four to Six years' experience in human resources management. Knowledge of PEO or HR Outsourcing models is preferred.

OTHER SKILLS

Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals; problem-solving skills; good judgment; ability to handle multiple tasks simultaneously; computer literate with working knowledge of Word and Excel; highly developed organizational, planning and oral and written communication skills; ability to work effectively with others.

WORK ENVIRONMENT

Position is in an office setting that involves everyday risks or discomforts that require normal safety precautions.

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Human Resources Account Manager

Lattimore Black Morgan & Cain, PC And Affiliates