Human Resource Representative

Under the general direction of the Manager, Human Resources, the HR Representative is primarily responsible for providing business and administrative support for the HR Team of HR Business Partners (HRBP). This involves basic data gathering and analysis, project work, responding to inquiries from employees and managers, and general administrative tasks. As a member of the MGH HRBP team, the HR Representative will exercise judgment, take initiative, ensure confidentiality and participate in initiatives in support of the HR department.

Responsibilities

• Assists with entry level employee relations concerns as directed by HRBP

• Liaisons with central services (i.e. Payroll, Benefits, Leave of Absence, Retirement, etc.) to assist with employee inquiries

• Gathers and analyzes data related to standard HR metrics at the request of HRBP

• Participates with compensation reviews by gathering employee resumes and salary calculations, and creating or inputting data into a spreadsheet for review

• Provides coverage for HRBP leaves of absence and vacation; supports small business unit(s) under the guidance of an HRBP

• Participates in job description reviews and makes recommendations to the HRBP

• Coordinates the grievance process which includes scheduling the committee and room, gathering the employee files, assembling and delivering packets to committee members, as well as updating the committee list on SharePoint; Coordinates and participates in Grievance Committee training for new committee members

• Completes and/or facilitates employment verification requests as needed; works with departmental leadership and Records to complete employee file requests

• Provides support during the annual benefits open enrollment period by answering employee questions, participating in trainings, scheduling sessions, preparing information for distribution

• Builds and/or runs Access and PeopleSoft queries as requested

• Participates with, and often manages, special projects as identified by HRBP

• Assists managers, employees, and/or timekeepers with Kronos and PeopleSoft MSS issues; Acts as contact person for departmental organizational changes to PeopleSoft reporting structures

• Conducts exit interviews as directed by HRBP

• Helps organize training and development initiatives; may participate in training sessions

• Facilitates alternate orientations for new employees and prepares benefit packets

• Supports compliance-related activities (i.e. The Joint Commission, other regulatory visits and audits)

• Inputs corrective action in PeopleSoft; ensures that corrective action and other relevant HR documentation is maintained in the electronic employee record

• Schedules meetings and coordinates meeting/conference space to include scheduling, invitations, food, set up, audiovisual equipment and general set-up needs

• Collates information packets for HR initiatives

• Participates as needed with hospital-wide employee recognition events

• Assists with diversity & inclusion efforts and initiatives

• Responsible for keeping the office environment well organized and maintained; orders supplies, manages mail

• Performs other related duties as assigned

Working Conditions

The Human Resources Department is a fast-paced environment. This position involves meeting deadlines and working with a diverse group of individuals. The HR Representative will be based at 75 Blossom Court and will have frequent travel throughout the MGH campus.

Qualifications

Bachelors degree required

Some exposure to Human Resources and general knowledge of human resources policies and procedures preferred

Skills and Abilities

Possesses excellent interpersonal skills in order to assist both internal and external

customers

Ability to take initiative, work independently as well as collaboratively as a team member

Ability to maintain appropriate confidentiality

Ability to deal tactfully and effectively with employees, staff, and community agencies

Must be extremely well organized with the ability to multitask, prioritize, adhere to deadlines and be flexible

Demonstrate knowledge of MS Word, Excel, PowerPoint, Outlook and Access

Effective problem-solving skills and the ability to identify the need to escalate issues