Human Performance Coach

Glaxosmithkline Rockville , MD 20850

Posted 2 months ago

Site Name: USA - Maryland - Rockville

Posted Date: Aug 5 2020

Key Responsibilities

  • Develop the change strategy for the site in prioritised areas such as Data Integrity and deviation management utilising human factors, quality systems standards and change management.

  • Set direction and support deployment for the agreed strategy that enables improved resilience of the site to manage change, mitigate risks and achieve performance KPIs. Plans and resourcing linked into PMO, measured (lead and lag) using GPS mechanism.

  • Act as internal consultant, developing short- and long-term strategies for the organization using GPS and Human Performance principles to facilitate progress and improve workflow inefficiencies for key quality systems.

  • Coordinate and lead key projects for human performance improvement across all levels of the organization.

  • Continuously monitor progress in order to check if changes yield desirable results through appropriate governance structure (i.e. Quality Council).

  • Serve as coaches who coordinate workshops and team trainings, openly sharing their guidance and technical expertise and ensuring that learning resources are widely available. Develop a site model to reduce the opportunities for human error and consequent deviations. Develop behavioural Gemba and integrate into leadership standard work to provide insight into potential human error traps and opportunities to create conditions for success.

  • Develop training & education material for human performance and implement in partnership with Learning Manager and GL&D.

  • Deliver Human factor and Deviation / RCA training to develop sustainable site practitioners. Support communications delivery and review feedback for improvement opportunities including meaningful KPIs.

  • Provide expert facilitation , coaching and mentoring on human factors elements for significant issues, deviations as directed by SLT.

  • Demonstrated accomplishments in change management: assessing, diagnosing and leading performance improvement

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • Bachelor's Degree

  • 5 years or more experience in pharmaceutical or equivalent industry

  • Knowledge of regulatory requirements in the pharmaceutical manufacturing or similar industry

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Ability to interact with people at all levels of the business to drive culture change.

  • Required to understand and diagnose problems with use of process in multiple areas of the site and gathering information from multiple people. Problem solving and resulting improvement may be undertaken over multiple weeks.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

  • Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk.

  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.

  • Continuously looking for opportunities to learn, build skills and share learning.

  • Sustaining energy and well-being.

  • Building strong relationships and collaboration, honest and open conversations.

  • Budgeting and cost-consciousness.

  • This is a job description to aide in the job posting, but does not include all job evaluation details.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.

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Human Performance Coach