Human Factors Engineer / Service Designer

Iconma, L.L.C. Springdale , AR 72765

Posted 3 months ago

Human Factors Engineer / Service Designer

Location: Springdale, AR

Duration: 3 months with possible contract to hire

Description/Comment:

  • Our designers are passionate about creating human-centric solutions that will bring new technology to all of client Foods.

  • Manager is seeking a talented and ambitious service designer to join our team in supporting a wide portfolio of projects, from over-hauling existing solutions to designing brand new ones. On our team, candidate will build relationships with business partners and other stakeholders to bring a creative, human-centered lens to the experiences we create. Candidate will be involved in every step of our design process, including research, synthesis, prototyping, iterating, and launching pilotsuntangling complexity and advocating for more thoughtfully-designed experiences along the way.

Key Job Functions:

  • Identify opportunities to enhance the customer experience by gaining a deep understanding through research.

  • Use and train others on service design principles (frontstage, backstage, etc.) and tools (personas, customer journey maps, service blueprinting, etc.) to develop insights about customer needs, expectations, pain points and opportunities.

  • Proactively build partnerships with key stakeholders to strengthen trust and collaboration.

  • Collaborate with partners to co-develop a solution that solves for their unique and complex business problems.

  • Oversee user research engagements including empathy interviews and workflow analysis.

  • Use research to develop profiles of various customer archetypes and personas to guide the evolution of experiences.

  • Create detailed journey maps and other data visualizations to create a holistic view of an ecosystem, including digital and other channels.

  • Serve as an advocate and educator of design; providing translation of design culture and skill sets to stakeholders that have little or no familiarity in working with designers.

Tools:

  • Adobe Creative Suite (XD), Sketch, Framer

Education:

  • Bachelor's Degree in design-related field, social sciences, or closely related discipline or equivalent required

Graduate degree (preferred):

  • MFA / MDes / MBA / MPS in Design, Service Design, Interdisciplinary Design, Interaction Design, Industrial Design or related field

Experience:

  • 5-7 years of enterprise experience with 5-10 enterprise implementations with no formal schooling
  • 2-4 years experience with formal schooling
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Human Factors Engineer / Service Designer

Iconma, L.L.C.