HUD Customer Service Representative - PT

Purpose:

Provide help line customer service support for Title I premiums and claims and for various other financial services performed by the Financial Operations Center.

Competencies:

• Ethics/Integrity: 20%
• Financial Acumen: 10%
• Internal Controls: 15%
• Quality: 15%
• Technical Skills: 15%
• Analytical Thinking: 10%
• Communication Skills: 15%

Duties and Responsibilities:

• Provide Title I premiums and claims help like customer support.

• Process and respond to no less than 20-30 calls and emails per week.

• Reprint billing statements.

• Request portfolio reports and provide to lenders as requested.

• Perform other ancillary support functions.

• Provide weekly and monthly reports for the GTR and GTM.

Qualifications:

• High School Diploma, GED or Equivalent.

• Experience with computers, data entry.

• Must demonstrate an experience level that permits the employee to effectively communicate and perform duties, assignments, and responsibilities of the job.

• Ability to understand and follow verbal and or written instructions.

• Must be self-motivated and able to work with minimal supervision.

• Keyboarding skills, attention to detail, thoroughness, ability to read and retain information, and ability to perform repetitive work comfortably.

• Data entry and document scanning experience preferred.

• Dependability and willingness to learn and work are essential to success in this job.

• Oral Comprehension, Written Expressions, Near Vision, Oral Expression, Written Comprehension, Speech Clarity, Speech Recognition, Mathematical Reasoning, Problem Sensitivity (the ability to tell when something is wrong or is likely wrong and recognizing there is a problem).

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Must have excellent verbal and written communication skills. Must have good command of the English language, both oral and written. Ability to read, analyze, and interpret general educational information, professional journals, technical procedures, or governmental regulations. Ability to complete timely progress reports, business correspondence or other documents. The ability to effectively present information and respond to questions from groups of managers, clients, customers, supervisors and the general public is very important.

Physical Requirements:

• Usually sitting with occasional walking and standing, and some stooping, kneeling, or crouching.

• Ability to lift up to 5 lbs on a constant basis

• Ability to lift up to 25 lbs on an occasional basis

• Near Vision, the ability to see details at close range (within a few feet of the observer).

Monday

• Friday 10am

• 2pm (20 hours per week)

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